Software Development Manager

Description and Requirements

Key Responsibilities

1. Team Leadership & People Development

• Build, mentor, and grow a high-performing engineering team with a strong culture of ownership, accountability, and innovation.
• Conduct performance reviews, coaching, and career development for engineers at all levels (IC1-IC5).
• Foster psychological safety, constructive feedback cycles, and continuous learning within the team.
• Recruit top engineering talent and maintain high hiring standards.

2. Technical Architecture (HLD & LLD Ownership)

• Drive high-level (HLD) system architecture and technical design decisions for major initiatives.
• Guide teams in writing detailed low-level designs (LLDs) including APIs, schema, component diagrams, edge cases, scaling considerations, and integration flows.
• Ensure designs meet standards of scalability, resiliency, cost-efficiency, observability, and security.
• Review and approve architecture proposals; challenge trade-offs and ensure alignment with company-wide technical vision.
• Partner with Principal Engineers, SRE, and Platform teams on cross-org architectural strategy.

3. Delivery & Execution Management

• Own planning, execution, and successful on-time delivery of complex software programs.
• Build predictable execution through sprint planning, capacity management, dashboards (velocity, blockers, burndown), and delivery rituals.
• Identify risks, manage dependencies, and proactively unblock teams.
• Ensure operational readiness: alerting, monitoring, runbooks, reliability practices, and incident response.
• Work in overlapping time zones with GMT+1 or US as required.

4. Project & Stakeholder Management

• Collaborate with Product, TPMs, Design, Data, Security, and Ops to define scope, milestones, and success criteria.
• Communicate roadmaps, trade-offs, delivery status, and risks clearly to senior leadership.
• Influence product direction through technical insights and long-term thinking.
• Represent engineering in business reviews, customer discussions, and partner integrations.

5. Strategic & Organizational Leadership

• Contribute to technology strategy, long-term architecture evolution, and multi-year platform roadmap.
• Advocate for investments in infrastructure, tooling, automation, and tech-debt reduction.
• Drive engineering excellence initiatives such as coding standards, design reviews, testing culture, and operational rigor.
• Implement scalable processes and engineering practices that improve team productivity and delivery quality.

6. Budget & Resource Management

• Manage team budget including tooling, infrastructure cost optimization, and headcount planning.
• Align resource allocation with business priorities and program commitments.

Qualifications

Required

• Bachelor's or Master's in Computer Science, Engineering, or related field.
• 8+ years of software engineering experience, with at least 3+ years in engineering management.
• Strong technical background in distributed systems, cloud architecture, APIs, and high-scale environments.
• Proven track record of delivering complex software products end-to-end.
• Excellent leadership, stakeholder management, and communication skills.
• Experience managing teams across geographies and time zones.

Preferred

• Experience in scaling engineering teams from 1 → 10+.
• Deep understanding of system design, microservices, event-driven architecture, and performance tuning.
• Experience in highly regulated, security-sensitive, or high-availability environments.
• Prior collaboration with TPMs, EMs, Staff Engineers, and cross-functional leaders in a matrix org.

Additional Job Description

The Engineering Manager is a senior technical and people leader responsible for building high-performing engineering teams, driving architectural excellence, and delivering complex products at scale. This role blends deep technical oversight, strong execution capability, and strategic alignment with business goals. You will guide engineers in making sound architectural decisions (HLD/LLD), lead multi-team programs, and ensure predictable delivery across product lines.

You will own team growth, execution cadence, technology direction, and delivery quality—operating as a force multiplier for both engineering and product organizations.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Client-provided location(s): Hinganghāt, India

Job ID: Telus-79635

Employment Type: OTHER

Posted: 2026-01-22T00:07:04