Workout Officer II

Work Location:
Greenville, South Carolina, United States of America

Hours:
40

Pay Details:
$91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Risk Management
Job Description:

Department Overview:

This group manages assigned adversely rated loans within the Small Business delinquency pool. The primary purpose/focus of the group is to modify, litigate or otherwise resolve relationships to maximize bank recovery.

The Workout Officer II performs workout of assigned adversely rated loans. Meetings with all but the most complex accounts, referring only unusual questions to department management. Responsible for the collection of assigned delinquent accounts for one or more types of loans. The primary purpose/focus of this position is to workout/ litigates and strategizes downgraded credits to maximize bank recovery including analyzing documents related to servicing a Small Business Administration loan under Standard Operating Procedures.

Depth & Scope:

• Communicates workout decisions to Customers
• Negotiates specific terms and conditions for more complex agreements within parameters defined by workout decisions in coordination with appropriate internal staff and outside professionals as necessary
• Coordinates with outside attorneys for more complex accounts, utilizing more in-depth knowledge of legal guidelines and industry practices to limit attorney time
• Coordinates documentation preparation, reviews documents and finalizes workout agreements with accounts with assistance from more experienced staff only in unusual situations
• Monitors status of assigned accounts on an ongoing basis to ensure compliance with workout agreements; reviews financial statements, meets with Customers, checks on collateral and takes appropriate action as needed
• Reviews workout plans and recommendations with department management
• Provides background information on accounts and supports recommendations with clear explanations of data, reasoning and analysis
• Obtains support and approval of recommendations from department management or modifies them as needed
• Implements liquidation plans with accounts as needed, converting assets into cash and closing accounts; seizes assets, forecloses real estate and coordinates third party asset sales
• Utilizes extensive industry contacts to determine interest in available assets
• Attends auctions of seized property to make minimum bids on assets to protect Company's financial position
• Performs financial analyses and collateral reviews, evaluates budget feasibility, consults with more experienced staff to make recommendations on workout terms to recover principal, interest and collection costs subject to department manager approval as necessary and communicates with accounts to finalize agreements
• Meets with accounts and gathers financial, collateral, budget, business plan and other general business information in close coordination with commercial lenders and other appropriate internal and outside staff as necessary, including Customer financial staff, turnaround consultants, accounting firms, attorneys and others
• Explains workout process to accounts and compiles necessary information to complete analysis
• Evaluates account information and prepares project plan documentation for account file
• Negotiates with borrowers, principals, debtor Company management, attorneys, accountants, consultants, and others to secure appropriate repayment on loans for more complex agreements within parameters defined by workout decisions agreed upon with department management with limited need for outside attorney time because of in-depth knowledge of industry practices and legal requirements
• Performs all the functions of a Workout Officer I, but handles more complex deals and maintains more in-depth knowledge of workout methods, procedures and techniques
• Performs workout of assigned adversely rated loans, meeting with assigned larger, more complex accounts under limited supervision of more experienced staff or management
• Works Independently

• Associate's degree
• 3-5 Years of related experience
• Strong credit analysis skills
• Ability to read, understand and interpret more complex financial statements
• Familiarity with a variety of more complex commercial loans
• In-depth understanding of workout strategies and techniques
• Strong negotiation skills
• Strong Communication skills, both verbal and written
• PC skills

• Commercial/Small Business Lending experience - Ideal candidates have a CLA/CSA type of background
• Commercial Lending Platform experience - preferably Shaw, Fidelity
• Ability to oversee/workout 20 loans a week
• Strong work ethic, diplomacy, proven experience managing/fostering relationships, etc.

• Understands and supports the Bank's Customer Service Strategy
• Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
• Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
• Models quality service delivery at every interaction
• Leads and contributes to the ongoing improvement of the partner / Customer experience

• Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience
• Participates fully as a member of the team and contribute to a positive work environment
• May provide leadership, training, and guidance to other team members
• Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest
• Actively shares information and knowledge, and proactively learn from the expertise of others

• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous