Senior Manager, Underwriting

Work Location:
Southfield, Michigan, United States of America

Hours:
40

Pay Details:
$115,400 - $173,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Personal & Commercial Banking
Job Description:

This role oversees, leads and is responsible for formulating and implementing the operational strategy for TD Auto Finance's Retail Credit Operations underwriting department. This role oversees the effectiveness of underwriting activities, manages production and quality performance monitoring and design and implementation of specialized training to support underwriting and inform management staff. This role is accountable for building a strong talent pipeline within the team and leads the Loan Underwriter Team Leads and their teams of underwriters to implement credit risk policies.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling escalated disciplinary actions, as required
• Oversees and leads a highly complex and diverse operations/underwriting function while growing talent, developing skills and capabilities to achieve career goals, support credit policy success and achieve TD Auto Finance business results
• Functional expert, requiring broad managerial and deep specialized knowledge at the business, regulatory and industry levels
• Provides vision, leadership, and strategic guidance in implementing TD Auto Finance's policies and programs including features and benefits
• Develops and implements policies and procedures in such a way that it enhances the end-to-end customer experience (including orientation, training, enhancement, and irritant reduction) while achieving TDAF business objectives
• Provides coaching, mentorship, and guidance to leaders within Retail Credit Operations and TD Auto Finance
• Leads a group of team leaders responsible for auto underwriters, with moderate to high levels of complexity as a result of the business
• Ensures efficient operational processes to best support auto customers
• Manages and oversees the overall discipline and adherence to strategy for Retail Credit Operations while aligning to enterprise best practices
• Serves as a strategic partner to the TD Auto Finance leadership team on the management of the auto portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends
• Identifies operational efficiencies and opportunities within area of expertise
• Informs management of operational needs, providing both a breakdown of the issues at hand as well as recommended solutions
• Focuses on longer-range planning for Retail Credit Operations, sets overall team direction, and collaborates with others to execute on goals
• Serves as a point of escalation for Loan Operations
• Provides exceptional customer service, congruent with WOW! philosophies to customers, vendors and other institutions
• Drives profitable product growth and increased market share by operating within our risk appetite
• Demonstrates sound judgment, ownership, and clarity when communicating departmental decisions, policies and procedures
• Supports and represents Retail Credit Operations in various capacities as needed and required by the business
• Builds and maintains effective relationships with sales distribution, key internal stakeholders, and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives
• Monitors underwriting performance against objectives, recommending enhancements to ensure a consistent customer and brand experience
• Delivers financial results for the auto business via operation of all available levers: pricing, margin, volume etc., creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement, and market share)
• Works closely with key business leaders to develop the business plan, ensuring the optimal use of resources and leverages TDAF's operating model to maximize efficiency, effectiveness and scale
• Executes on the annual business plan to deliver results aligned with business strategies
• Refines strategies through detailed analysis of the P&L, ongoing competitive research and review of underwriting and risk management tactics
• Participates and collaborates on initiatives with internal and external partners (IT, operations, legal, compliance, marketing etc.) to ensure the TD bank U.S. and TDAF objectives and standards are met
• Partners with Credit Risk Management to ensure policies and processes are established to support business results and align with risk appetite
• Ensures all underwriting processes are compliant and meet all regulatory requirements
• Ensures employees are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
• Performs other duties as assigned

• Undergraduate Degree or equivalent experience
• 8+ years relevant experience
• Extensive knowledge and understanding of bank operations, TD Auto Finance policies, procedures, products, services, systems and applications
• Knowledge of current and emerging competitor and market trends
• Advanced ability to lead, plan, implement and evaluate business results to ensure achievement of TD Auto Finance business goals
• Ability to contribute to strategic direction of the Retail Credit Management function and provide advice to senior leadership
• Skill in mentoring, coaching and performance management
• Ability to interact with all TD Bank and TD Auto Finance customers
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships across teams and functions
• Ability to work in a fast-paced, dynamic environment
• Detail-oriented, self-motivated and has excellent customer service skills
• Proven leadership experience, organizational, analytical, and decision-making skills
• Ability to pro-actively manage workflow
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Skill in preparing and managing budgets, P&L, and resource allocation
• Skill in using computer applications including MS Office
• Ability to handle confidential information with discretion

• Responsible for management of the overall team providing both leadership and guidance
• Sets targets and objectives for the team, and delivers results
• Grows team expertise to align with business/enterprise demand and direction; Assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
• Leads a high performing team; Provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
• Leads the process of setting performance objectives for the team; Tracks, monitors, and effectively addresses and/or rewards performance in a timely manner
• Manages employees in compliance with all human resources policies, procedures, and guidelines of conduct
• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
• Supports an environment where team freely escalates business challenges; Facilitates change through positive reinforcement of milestones and successes
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establishes and fosters a cohesive team; Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing, and comprehending instructions - Continuous
• Adding, subtracting, multiplying, and dividing - Continuous