Senior Manager, RBW Engagement & Delivery
2 days ago• Toronto, Canada
Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Human Resources
Pay Details:
115,600 - 163,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Join a dynamic team dedicated to enhancing colleague well-being! As part of our Retirement, Benefits, and Well-being (RBW) team within Total Rewards, you'll help design and deliver programs that empower colleagues to stay physically thriving, mentally flourishing, financially secure, and socially connected.
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Job Description
The Senior Manager, Engagement & Delivery drives colleagues' understanding, perceived value, and effective use of TD's RBW programs. This role also ensures programs are delivered efficiently, accurately, and compliantly through a simplified, technology-enabled operating model.
Individual Accountabilities
- Lead the strategy for colleague awareness, education, and engagement in RBW programs, aligned with Total Rewards and TD Culture.
- Design and deliver a multi-channel education framework (campaigns, webinars, decision-support tools, manager toolkits) to help colleagues make informed choices at key life and career moments (hire, annual enrolment, life events, pre-retirement).
- Influence the selection and promotion of vendor decision-support tools and self-service resources that simplify complex benefit and retirement choices.
- Lead, motivate, and develop a team to achieve operational excellence and a strong colleague experience.
- Optimize the internal delivery model for RBW programs, including administration processes, SLAs, and governance.
- Define and track operational metrics (data accuracy, SLAs, case volumes) and drive continuous improvement to reduce manual work and errors.
- Maintain a simplified delivery model that clarifies roles, hand-offs, and ownership across RBW Canada, HR Operations, and external providers.
- Lead process optimization, automation, and digitization initiatives (self-service, workflow, system integrations, document automation), including building business cases for related investments.
- Assess and recommend outsourcing, co-sourcing, or insourcing options to maximize business value, balancing cost, risk, service quality, and colleague experience.
- Ensure administration practices and communications comply with applicable pension, tax, employment, privacy, and human rights requirements, in partnership with RBW COE, Legal, and Compliance.
- Maintain appropriate controls, documentation, and audit readiness for plans and processes, and provide regular reporting and insights to RBW leadership.
Preferred Qualifications
- Undergraduate degree required; graduate degree or certification in HR, benefits, retirement, or related specialization is an asset.
- 10+ years of progressive HR experience, with significant expertise in program management and governance, including compliance with laws, regulations, and internal policies.
- Experience designing and delivering colleague engagement and education strategies.
- Demonstrated ability to optimize teams, processes, and frameworks with experience in automation and digitization.
- Strong analytical skills for tracking metrics, driving continuous improvement, and building business cases.
- Demonstrated success leading and developing high-performing teams.
- Ability to influence cross-functional partners and senior stakeholders.
- Excellent communication and presentation skills; able to translate complex concepts into actionable insights for diverse audiences.
- Demonstrated ability to ensure compliance with relevant legislation and internal policies.
- Strategic mindset, able to anticipate emerging trends and integrate enterprise strategy into program design.
- Commitment to diversity, equity, and inclusion in program delivery and team leadership.
EXPERIENCE & EDUCATION
- Undergraduate degree
- 10+ years of relevant experience
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
Client-provided location(s): Toronto, Canada
Job ID: TD_bank-R_1464693
Employment Type: FULL_TIME
Posted: 2026-01-06T23:42:24
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion