Quality Control Specialist IV (US)-2

Governance & Control
Job Description:

The Quality Control Specialist IV performs various requests from setting up to maintaining loans from different areas of the bank including lenders, branches and Customer Service.

Depth & Scope:

• Performs quality reviews of highly complex loan documentation to reduce risk of loss and ensure policy and regulatory compliance
• Completes quality control analysis of standard and nonstandard loan documentation
• Provides ongoing Customer Service, ensures data integrity and performs various functions related to the workgroup to avert losses and reduce undue risk
• May lead activities of documentation unit, assigning, prioritizing and monitoring work
• Provides support and coaching to less experienced quality control personnel
• Resolves complex unusual irregularities and items not in compliance with applicable regulations and/or Company policy
• Applies knowledge of Company policies to determine next steps in resolving outstanding issues
• Formulates and executes plans to resolve complex issues and involves others as appropriate
• Makes recommendations to management for improvement in processes related to files or areas of evaluation
• Evaluates trends in errors within assigned groups and suggests modifications to business processes to diminish errors
• May meet with management of business lines to discuss appropriate measures for error reduction.
• Follows-up on unresolved issues to ensure resolution
• Contacts appropriate departments, Employees, vendors, and Customers to ensure completion of unfinished items
• Creates documentation and status tracking methods to ensure timely completion of unresolved issues

Education & Experience:

• High School Diploma or GED, 2 year degree preferred
• 5+ Years of related experience
• In-depth knowledge of Company policy and applicable regulations
• Demonstrated ability to apply knowledge, research, and understanding to a specific problem or file in order to facilitate resolution
• Strong planning and organizational skills
• Ability to prioritize activities based on business objectives
• Excellent communication skills both written and verbal
• Proven ability to apply techniques to research and uncover questionable information in reviewed work
• Demonstrated ability to resolve problems efficiently and tactfully
• Demonstrated ability to provide guidance to others, clarifying complex policies and procedures and facilitating knowledge-sharing

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

Client-provided location(s): Charlotte, NC

Job ID: TD_bank-R_1470768

Employment Type: FULL_TIME

Posted: 2026-02-05T23:39:10