Manager, Business Application Management

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Enterprise Enabling Functions

Pay Details:
$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

• Identify, mitigate and report on defects and issues according to guidelines and ensure appropriate escalation processes are followed; raising non-standard issues to relevant shareholders and control partners where required.
• Responsibility for end-to-end Defect Management process for all FCRM applications as required.
• Lead all activities providing recommendations and decision support to leadership for all Defect Management.
• Responsible for reporting and providing input into KRI/KPI ensuring consistency with risk appetite.
• Primary escalation points for significant defects/issues to protect the interests of the organization - identify and manage risks and promote the prompt and thorough escalation of high-risk issues.
• Provide support on adherence to SLA, defect/issue communication, user group support and promoting adoption of processes.
• Take corrective action and recommend or implement changes to procedures, as required. Provide timely and effective communication on status, analyses and findings to leadership and various stakeholders.
• Identify opportunities to automate, simplify and improve capabilities.
• Provide support for reporting and other processes across Business Applications team.
• Understand and manage cross-stream interdependencies.
• Support in the planning and execution of strategic activities.
• Support and assist in other initiatives, processes and tasks assigned to the overall team.

• Responsible for management of small group of analysts providing both leadership and guidance. Develop annual and/or long-term plans for own team.
• Provide thought leadership and/or industry knowledge for own area of expertise and participate in knowledge transfer within the team and business unit.
• Assess team skills and capabilities and continually look for ways to provide and enhance the value delivered.
• Create and foster a cohesive team and promote a positive work environment. Lead and follow up on action plans to improve employee experience.
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct.
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams. Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes. • Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
• Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.

• A dynamic leader who can work collaboratively, communicate effectively in both oral and written form and build relationships across teams and functions in a fast-changing environment.
• Undergraduate degree required. 10+ years of diverse experience in risk management within large and complex financial services organization.
• Strong collaborator who engages colleagues, business partners, external stakeholders, and employees
• Exceptional organizational skills, including tracking dependencies, resolving outstanding issues, and structuring meetings effectively.
• Ability to work in a fast-paced environment and manage multiple deadlines and priorities. Ability to analyze large volumes of information, identify key clarifications, and determine next steps.
• Proven ability to identify and resolve performance and process bottlenecks. Proven ability in leveraging deep subject matter expertise to align teams to a central vision, while listening and engaging others to provide input in the shaping of that vision. Ability to manage multiple priorities in evolving and ambiguous environments.
• Strong working knowledge of Confluence, Jira, Microsoft Office Suite and Visio.
• Experience in working with business applications.