Community Warranty Manager

Job Description Summary
As a Community Warranty Manager I working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner's warranty service is performed in a timely, efficient, neat, courteous, and professional manner.

Job Details

What You'll Do

• Become proficient in scheduling through construction software program Buildpro
• Conduct Taylor Morrison procedures for home inspections and warranty work
• Demonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues
• Demonstrate an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
• Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison's Warranty Program
• Input and dissemination of warranty tickets and home inspections into Buildpro as well as distribute to appropriate contractors for completion
• Manage all escalated customer calls and in person visits to include documentation, follow-up, and work to assure closure on every claim
• Administer Taylor Morrison's Warranty to include claim analysis, follow-up, and work to assure closure on every claim
• Provide weekly tracking of all outstanding warranty work orders to the field and update as required utilizing excel
• Complete customer service requests timely and accurately while providing optimal customer service
• You are willing to perform other duties as assigned
• Provide minor repairs by hand such as adjustments and general home repairs

• High School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred
• Excellent communication skills and ability to ensure customer satisfaction
• Computer skills and ability to adapt to company systems
• Possess time management skills
• Must be highly organized and detail oriented
• Problem solving ability
• Ability to multi-task and remain focused
• Ability to travel locally to meet with homeowners

• Report to Division/Corporate Office/Community daily and adhere to schedule
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner
• Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects
• Ability to move from task to task without loss of efficiency or productivity
• Ability to utilize time management skills, to organize and prioritize tasks
• Ability to adhere to established procedures and protocols
• Ability to perform in situations requiring speed, deadlines, or productivity quotas
• Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints
• Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle if applicable
• Comply with company policies and procedure

• Must be able to able to remain in a stationary position up to 50% of the time
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds