Production Support Analyst II

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.   

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

About the Job:

Taco Bell Menu Middleware team is seeking a Production Support Analyst II to support Taco Bell’s Menu Middleware Platform.  The Menu Middleware Platform runs on Amazon Web Services and is a critical IT component providing menu data to multiple digital ordering channels. 

The Day-to-Day:

• Troubleshoot issues on various digital ordering channels such as Point-of-Sale, Kiosk, Web/Mobile, 3rd Party Delivery
• Monitor and troubleshoot Middleware Infrastructure (AWS) - (Monitor and troubleshoot issues in production using AWS Cloudwatch, Lumigo, and Aurora MySQL RDS)
• Construct and enhance internal tools and applications to bolster the Menu Middleware Platform by leveraging systems including Retool and AWS Lambda. This role involves creating and refining software solutions that support and optimize the support team’s platform's functionality, utilizing efficient development frameworks and cloud-based services.
• Work with Data Management and Menu QA/QE teams to support testing and launch of new Taco Bell menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests)
• Work with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting Production
• Work with Menu Middleware (MMW) Developers to support bi-weekly MMW releases by performing testing, validation, and assistance with phased release rollouts (Pilot/Market/National)
• Follow Software Development Life Cycle and Taco Bell’s Change Management procedures (Agile)
• Be available for rotational on call during Night and Weekend hours as needed for critical issues (1 week per month)

Is This You?

• At least 2 years SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures & SQL templates.
• Proficient working with technologies: AWS (S3, Step Functions, Lambda, Aurora RDS, Cloudwatch, DynamoDB) Python, REST APIs, Postman
• At least 1 year of experience working with programming languages to build scripts/programs (Python, JavaScript, C# preferred)
• Bachelor’s degree required, Computer Science or related field preferred
• Excellent written and verbal communication skills are essential for this role, as Production Support Analysts often need to communicate with technical and non-technical stakeholders.
• Strong problem-solving, prioritization and multitasking skills for identifying and resolving issues in a production environment.
• Result focused and proactive mindset with ability to build process and documentation to diagnose problems and follow through to resolution 

Work-Hard, Play-Hard:

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons 
• Onsite dining center and game room (yes, there is a Taco Bell inside the building) 
• Onsite dry cleaning, laundry services, carwash, 
• Onsite gym with fitness classes and personal trainer sessions 
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering 
• Generous parental leave for all new parents and adoption assistance program 
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting 
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name 

Salary Range: ­­$86,300 to $111,540 annually + bonus eligibility + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! 

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.  

 

US Job Seekers/Employees - To view the "Know Your Rights" poster, click here: https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal.  You may also access Taco Bell’s Pay Transparency Policy Statement.

Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Employees at https://jobs.tacobell.com/wp-content/themes/jobs.tacobell.com-2024/assets/build/doc/Employee+Privacy+Notice+%28TB%29+%2820230701%29_2024%2811-15-2024%29-Final.pdf

Taco Bell will consider qualified applicants with arrest or conviction records per the fair chance acts in California, Los Angeles, and San Francisco.  Applicants for jobs in Los Angeles County can learn more by clicking here.  Philadelphia applicants can review information about Philadelphia’s fair chance act by clicking here.

Client-provided location(s): Irvine, CA

Job ID: 7257645

Employment Type: OTHER

Posted: 2025-09-18T23:29:55