Visitor Centre Assistant

What makes this a great opportunity?

Working within the Brand Home, representing one of the most unique Whisky brands, you will have the unique opportunity to promote Laphroaig to visitors and industry colleagues from all over the world. Where every day is different and with a wide variety of responsibilities ranging from tour guiding, whisky specialist to retailer, the need for a dynamic, adaptable, motivated individual is essential. Reporting directly to the Visitor Centre Manager, our Visitor Centre Assistants are responsible for delivering a world class premium brand experience that will enhance the brand image and deliver value to the business.

Role Responsibilities

• Learn the history and heritage of the distillery and be able to communicate this to visitors.
• Responsibility for service delivery through leading all distillery tours and on/offsite tastings.
• Work across all areas of the visitor centre including hosting groups, working in the retail shop and tasting bar.
• Host all levels of tours of the distillery, delivering high standards of customer service.
• Responsible for opening and closing premises.
• Assist with stock takes and counts.
• Daily banking and reconciliation.
• Administrative duties including responding to customer emails, processing of sales orders and organising the daily diary.
• Work closely with the Visitor Centre Manager to define annual goals/objectives.
• Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously.
• Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness.

• Excellent oral and written skills with the ability to deliver presentations to wide and varied audiences.
• An in-depth knowledge of Suntory Global Spirits brands and the company values.
• Charismatic, possessing the ability to educate and inspire through storytelling.
• Previous experience within the hospitality, retail and/or tourism sector is desirable.
• Drive and passion for delivering excellent customer service and experience.
• Excellent communication and interpersonal skills, with a ''can do'' attitude.
• Have good listening and questioning skills.
• Good knowledge of Microsoft Word, Excel and PowerPoint.
• Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders.
• Strong drive and desire to succeed with high levels of energy, focus and ambition.
• Ability to multi-task in a demanding environment.
• Current Driving License.