New Homes Community Manager

At Sunrun, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. To do it, we're designing a dynamic culture where employee development, well-being, and safety come first. It's why we've become the #1 home solar and battery company in America. We're unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Who We Are

We're on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

Overview
The New Home Community Manager role is to serve as the main point of contact for Sunrun stakeholders and external builder customer-based teams. They act as the subject matter expert for builder sales teams from community launch, to production, through community completion. This role will bring cohesion to community production by serving as a liaison between builder partners and internal Sunrun teams.
Day to day responsibilities will include program management at the community level by collecting and notating community specifics prior to grand opening, coordinating with internal Sunrun teams to ensure accuracy of community specifics, partnering with Account Management team to resolve escalations, conducting training for builder sales agents on Sunrun program and processes, and coordinating with builder stakeholders regarding accurate closing and buyer data reporting.

Responsibilities
Community Launch:

• Create and manage sales specific community information within Salesforce
• Confirm solar and storage offerings, pricing, builder specifics and all relevant information needed that will set up downstream teams for success
• Facilitate weekly community launch meetings with Account Managers to coordinate on accurate offerings, sales information, builder strategy approach, and grand opening dates prior to community opening
• Develop material and conduct training sessions with builder sales managers and agents to ensure alignment on Sunrun's solar program expectations and requirements
• Negotiate appropriate cut off timelines for homebuyer solar selection paperwork
• Establish relationships with builder purchasing and escrow contacts for pricing coordination and escrow report tracking

• Foster constructive relationships with builder sales agents by frequent touchpoints and timely completion of requests
• Travel in market 25% of the time to assigned accounts to further bolster strong partnerships
• Conduct training and educational sessions with assigned builders to ensure accurate understanding and adherence to Sunrun processes and offerings
• Analyze report data to ensure alignment between buyer signed contracts and field installations
• Navigate buyer escalations and offer innovative solutions to maintain collaborative relationship with agents
• Ensure community program details are kept current in Salesforce for internal knowledge consistency

• Resolve all buyer paperwork discrepancies per lot, prior to buyer closing date
• Confirm receipt of all buyer information for the entire community to aid in activation efficiency
• Confirm all accurate homebuyer information has been associated with the correct project in the community

• Bachelor's Degree or equivalent experience
• 3-5 years of account management experience preferred
• Strong ability and desire to foster meaningful partnerships with builder contacts
• Enthusiasm, drive, and flexibility to be a part of a new team helping to add value to the builder experience and to Sunrun's New Homes department
• Ability to coordinate across multiple functions and provide guidance and clarity for internal and external inquires
• Excellent organizational skills and ability to juggle multiple projects, competing priorities and tight deadlines while maintaining promptness in responses and deliverables
• Experience in managing a large portfolio of projects

• Remote work acceptable
• Minimum of 25% in market travel