Manager, Content Strategy & Customer Communications

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

As a leader at Sunrun, you'll bring our leadership principles to life by creating the experience, leading by example, and communicating well & often. You'll keep score to drive results, develop people to help them grow, and build a deliberate culture where our values shine: We Love People, We Love to Create, and We Love to Run. Most importantly, you'll attract and retain top talent to help Sunrun build the best team on the planet. Together, we run.

Overview

Sunrun, the largest dedicated residential solar company in the United States, is seeking a high-caliber and creative Manager of Content Strategy & Enablement to revolutionize how our Post PTO organization accesses and consumes information. In this role, you will lead the strategic direction and operational health of our internal knowledge ecosystem, ensuring frontline teams are equipped with the high-impact content needed to solve complex issues with speed and precision. This position requires a unique blend of technical solar expertise, instructional design prowess, and the ability to collaborate with subject matter experts (SMEs) to translate complex technical processes into digestible, human-centric documentation.

Essential Duties and Responsibilities

• Lead the end-to-end delivery of major Post-PTO content strategy initiatives, managing roadmaps, and technology approvals for C-level and VP stakeholders.
• Independently prioritize and drive large-scale projects, ensuring business objectives are met within fast-paced, high-growth environments.
• Manage internal "Go-to-Market" strategies for all CX initiatives, creating comprehensive toolkits (FAQs, talking points, and cheat sheets) to ensure seamless launches.
• Architecture and manage the internal "Source of Truth," ensuring the Knowledge Base is structured for maximum discoverability and accuracy.
• Move beyond text-heavy documentation by designing and producing "How-To" video shorts, interactive walkthroughs, and visual infographics that cater to diverse learning styles.
• Partner with the Training team to execute the creative development of e-learning scripts, simulation exercises, and training decks that mirror live CX workflows.
• Define and enforce a rigorous content governance model, leading the rapid deployment of new SOPs and the sunsetting of legacy procedures to maintain organizational agility.
• Act as the primary editor for internal communications, translating technical jargon from O&M and Billing into empathetic, brand-aligned instructions.
• Serve as the "Agent's Advocate" by establishing formal mechanisms to identify content gaps and rapidly iterating on documentation based on field feedback.
• Manage the internal "Go-to-Market" for all new CX initiatives, creating comprehensive toolkits (FAQs, talking points, and cheat sheets) to ensure seamless operational readiness.
• Distill complex technical manuals into concise, actionable checklists and multimedia briefs with meticulous attention to detail.

• 8+ years of project management experience.
• 8+ years of experience within the solar industry.
• 4+ years in change management and excellent stakeholder management skills.
• 4+ years of people management experience.
• Successful track record of managing large cross-functional projects.
• Bachelor's degree or equivalent experience.
• Proven track record in creating technical documentation, bulletins, and webinar content.
• Deep hands-on experience with residential solar and battery installation techniques and materials.
• Successful history of managing complex content projects with little supervision.