VP, Field Service - Midwest Region

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Spectrum's Field Operations business unit

Our Field Operations team is responsible for building, upgrading, maintaining, and connecting customers to our advanced, always on, hybrid coaxial-fiber (HFC) and fiber network.

Vice President Field Service - Midwest Region

(Note: this position is based in Blue Ash with frequent travel throughout Ohio, Kentucky, Indiana, and western West Virginia)

The VP Field Service is responsible for leading efforts to provide outstanding installation and repair service to residential and business customers in the Heartland Region. The VP of Field Service oversees execution of Spectrum's strategy to ensure that customers receive timely and effective service.

Major Responsibilities

• Along with Area Vice Presidents, responsible for ensuring region meets Spectrum customer commitments, e.g., same day service, appointments within two hours, first appointment resolution
• Work with National Field Support to ensure effective and efficient distribution of work to Field Technicians (quota and routing)
• Forecast in-house and contractor resource needs to meet customer and financial demands
• Work with other business units to develop and execute Spectrum field service initiatives, including large-scale projects to install services to business customers, e.g., national retailers, hotels, hospitals, restaurant chains.
• Oversee regional relationships with field service vendors to ensure availability of resources and excellent performance.
• Lead Environmental Health and Safety for the region
• Monitor Field Service metrics and establish appropriate action plans for improvement.
• Develop regional Field Service budget with proper management of capital and operating expenses
• Select, develop and maintain excellent talent at all levels in the organization.

• Experience: Experience working in the cable/communication business (10+years), management of annual budget preparation and implementation (8 years), senior level management experience (10+years).
• Education: Bachelor's degree or related field experience equivalent; field experience includes management of customer fulfillment process
• History of success in field leadership with proven ability to motivate your team

• Learning Culture and Dynamic Growth: We invest in your learning, offering training, hands-on experience, and mentoring to advance your career.
• Competitive Pay/Total Rewards: We believe our people are our greatest asset. That's why we're proud to provide our employees with some of the best benefits in the industry. See all the ways we invest in you-at work and in life.