Partner Support Manager, Spectrum Business

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to elevate relationships and drive satisfaction for top partners? As a Partner Support Manager at Spectrum, you'll champion business excellence by managing key accounts, collaborating across teams and delivering exceptional support. This role lets you shape the partner experience while advancing impactful solutions for our clients.

How You'll Make an Impact

• Build and maintain strong relationships with master agent and VAR partners
• Collaborate with sales, technical teams, order management and other internal groups to ensure seamless account management and partner satisfaction
• Facilitate strategic business planning sessions and deliver comprehensive business reviews alongside partner Sales Managers
• Manage order flow, project management, installations and changes to meet partner needs and expectations
• Resolve complex issues and escalations by researching solutions and coordinating across multiple teams
• Develop and distribute reporting, review processes and procedures and conduct partner training sessions
• Guide internal teams in identifying and addressing issues that affect partner accounts

• Office environment

• Bachelor's degree or equivalent

• 3+ years of related sales or sales support experience

• Ability to read, write, speak and understand English
• Proficiency in Microsoft Office and Salesforce
• Capable of delivering presentations to large groups and engaging with customers internally and externally
• Proven record of building strong working relationships
• Self-directed with ability to handle multiple tasks efficiently and effectively

• Account management experience, preferably within the telecommunications industry