Order Ops Analyst, Spectrum Business

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you an Operations Analyst experienced in developing and maintaining order monitoring based on tasks, goals, and time frame requirements? You can do that. Ready to specialize in performing post-sale activities to continue driving orders to implementation? As an Order Operations Analyst at Spectrum Business, you can do that.

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

Be part of the connection:

As an Order Operations Analyst, you will be responsible for analyzing orders post Sale Complete and processing accounts in a timely and accurate fashion. You are accountable for ensuring accurate order entry into the billing system, and will utilize systems, tools, and critical thinking to diagnose problems preventing implementation.

How you can make a difference:

• Work with clients to ensure the efficient execution of service implementation within expected time frames.
• Matrix managed efforts with internal departments to ensure Service Level Objectives (SLO) are maintained.
• Identify, analyze, and resolve complex issues or problems preventing orders from moving through implementation; make recommendations on improvements.
• Understanding of the billing process including, but not limited to pro-rates, non-pay, rate increases, adjustments, credits, discounts, collections, renewals, and billing equations.

WHAT YOU BRING TO SPECTRUM BUSINESS

Required qualifications:

• Experience: 2 or more years -Customer service, order entry, or order management; 2 years-Advanced telephony or data industry experience; 2 years-Salesforce; 2 years-Telecommunications work experience
• Education: Associate degree (A.A.) or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.
• Skills:
  • Proficient in all Order Operations processes and business rules
  • Organization, prioritization and decision-making skills
  • Knowledge of MS Office
  • Understanding of Spectrum's product and service offerings
• Abilities:
  • Work effectively in a team-oriented environment
  • Maintain confidentiality of customer and business data at all times
  • Build working relationships to effectively work with teams throughout the company
  • Effectively present information to leadership in a logical and professional manner
  • Handle projects and tasks while meeting deadlines

Preferred qualifications:

#LI-MD2

SSU308 2025-65616 2025

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Client-provided location(s): Chesterfield, MO

Job ID: spectrum-2025-65616

Employment Type: FULL_TIME

Posted: 2025-11-21T20:21:04