Order Operations Technical Analyst, Spectrum Business

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you a Technical Analyst experienced in Investigating and resolving complex technical issues or problems with Enterprise orders and other initiatives? You can do that. Ready to provide detailed installation guidance and resolution directions, collaborating with other departments to provide technical expertise on Enterprise voice technologies? As an Order Operations Technical Analyst at Spectrum Business, you can do that.

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

Be part of the connection:

As a Senior Order Operations Analyst, you are responsible for analyzing large, complex orders post Sale Complete and processing accounts in a timely and accurate fashion. You are accountable for delivering accurate data and administration concerning order to cash processes.

How you can make a difference:

• Specialize in performing post-sale and order entry activities for Voice and complex, high value orders.
• Matrix managed efforts to ensure SLOs are maintained, and that service implementation is executed.
• Engage clients to clarify order details, including contract revisions, phone port details, and regulatory voice documents.
• Understanding of the billing process including pro-rates, non-pay, rate increases, adjustments, credits, discounts, collections, renewals, and billing equations.
• Senior member of team; backup team Lead(s).
• Partner with LECs to resolve order issues and obtain FOC.

WHAT YOU BRING TO SPECTRUM BUSINESS

Required qualifications:

• Experience: Three or more years of Customer service, order entry; Two years Advanced telephony experience; Two years Salesforce; Two years Telecommunications
• Education: Associate degree (A.A.) or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.
• Skills:
  • Proficient in all Order Operations processes and business rules
  • Organization, prioritization and decision-making skills
  • Knowledge of MS Office
  • Understanding of Spectrum's product and service offerings
• Abilities:
  • Work effectively in a team-oriented environment
  • Maintain confidentiality
  • Build working relationships
  • Mentor and motivate others
  • Meet deadlines

Preferred qualifications:

SSU311 2025-65614 2025

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Client-provided location(s): Charlotte, NC

Job ID: spectrum-2025-65614

Employment Type: FULL_TIME

Posted: 2025-11-15T20:22:07