Mid/Large Business Customer Solutions Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you excel at building strong relationships and delivering solutions that drive business growth? At Spectrum, you'll engage with medium and large business customers, leveraging your expertise to retain and expand their partnerships through consultative sales and service. By understanding their evolving needs and providing tailored recommendations, you'll play a pivotal role in enhancing their Spectrum experience and supporting their business success

How You'll Make an Impact

• Foster long-term relationships with new and existing commercial customers, ensuring satisfaction and loyalty
• Identify and address complex communication and network requirements, providing consultative solutions that align with business objectives
• Retain customers through effective relationship building, upselling additional Spectrum products and services using proven retention strategies
• Navigate customer objections by positioning Spectrum's product value and pricing, guiding customers toward optimal solutions
• Address business telecom concerns with empathy and tact, acting as a trusted consultant for business owners
• Manage end-to-end customer relationships, including research, analysis and resolution of billing inquiries
• Maintain accurate records in billing and sales systems, processing work orders, credits, adjustments and early termination fees as neede

• Call center environment with dynamic sales and support focus

• High school diploma or equivalen

• 2+ years of sales experience in the technology sector
• 2+ years of business-to-business sales experience with quotas
• Proven track record of exceeding revenue quotas

• Ability to read, write and speak English
• Strong organizational and discovery skills
• Ability to handle high volumes of rejection, demonstrate resilience and persistence
• Willingness to learn continuously and be coachable
• Proven success in sales role

• Bachelor's degree in business administration, Communications, Marketing or related field

• 2+ years of experience in customer service or phone sales
• Experience with billing software such as Salesforce, ICOMS or CSG
• Experience in telecommunications or sales of premise-based voice and data products

• Knowledge of complex services including Hosted Voice and Cloud Services