Manager, Process Management

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Seeking a role where your analytical insights and creative solutions drive real organizational change? As Manager, Process Management at Spectrum, you'll lead process initiatives that optimize business performance through data-driven improvements and strategic project execution. Your commitment to thoroughness, consistency and measurable results ensures long-term success across operations. Use your expertise to elevate Spectrum's customer experience and operational excellence.

How You'll Make an Impact

• Design and implement innovative solutions that enhance customer experience and streamline business operations
• Analyze data to identify improvement opportunities and recommend actionable strategies
• Assist leadership in coordinating continuous process enhancements to boost productivity, reduce errors and minimize business risks
• Collaborate with cross-functional teams to develop and execute strategic initiatives that advance service quality
• Implement lean six sigma methodologies to guide process improvement and variation reduction using measurement-based controls
• Maintain expertise in project management tools and methodologies to support effective execution
• Communicate project status and critical issues to stakeholders in a timely and consistent manner

• Office environment
• Some business travel as needed

• Bachelor's degree

• 4+ years of developing, implementing and maintaining large-scale process changes
• 4+ years organizing, planning and executing large-scale projects from end to end
• 4+ years experience with strategic use of technology to enhance business processes
• 2+ years facilitation and leadership experience

• Proficiency in Excel and PowerPoint
• Effective interpersonal and communication skills with peers, sponsors, staff, senior management, vendors and contractors
• Ability to present technical, functional and management information persuasively and clearly
• Strong analytical, problem-solving and conceptual abilities
• Ability to balance and prioritize multiple tasks based on management direction
• Proficient in analyzing internal data to identify improvement opportunities
• Ability to conduct root cause analysis and drive process enhancement
• Expertise in formal project management methodologies and implementation
• In-depth understanding of business processes, challenges and opportunities
• Ability to resolve delivery roadblocks in multi-organization teams without direct management authority
• Capability to analyze project needs and determine necessary resources

• Project Management Professional certification
• PMI-ACP certification
• Lean Six Sigma Black Belt certificate

• 4+ years developing, implementing and maintaining process changes across multiple organizations
• Experience introducing new technologies and standards
• Full project life cycle experience with custom development and package-based application deployment
• Experience in business process re-engineering or improvement utilizing information systems tools
• Experience managing projects in an agile development environment

• Ability to adapt to and apply rapidly changing technology to business needs