Lead Credit Services (Prior Debt)

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Lead Credit Services - Prior Debt

Do you have a passion for helping others? Looking for a Lead position that values integrity and teamwork? If so, you'll fit right in with Spectrum's Credit Services - Prior Debt team!

Spectrum maintains our more than 31 million customers connected by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too!

Spectrum's Credit Services team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It's a communication-focused job that allows you to showcase your real-time problem-solving skills. You'd be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

LOCATION

12238 Silicon Drive, Suite 129

San Antonio, Texas 78249

(near the intersection of IH-10/De Zavala Road)

BE PART OF THE CONNECTION

As a Lead in our Credit Services - Prior Debt department, your focus is supporting the Credit Services team by handling questions and customer escalations. You'll provide expert support when troubleshooting issues, answering complex customer inquiries, and assisting Managers with daily oversight. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!

• Identifying and presenting improvements for operational procedures and customer satisfaction
• Assisting with training and monitoring team members
• Strengthening managerial skills and learning to delegate responsibilities
• Using creativity to problem solve
• Department opens Monday - Friday

• Experience: Related work: 4 years, Resolving difficult and escalated issues: 3 years
• Education: High school diploma or General Educational Development (GED) Certification/Degree
• Technical Skills: Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations
• Skills: Excellent written and verbal communication
• Schedule: Full-time (40 hours a week)

• Ability to solve practical problems with a variety of concrete variables and limited standardization
• Knowledge of the ICOMS and CSG billing systems
• Effective organization and time management when multitasking

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
• Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards: See all the ways we invest in you-at work and in life