Associate Billing Analyst

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Curious how your analytical skills can enhance business operations? At Spectrum, you'll support and improve third-party billing systems while collaborating with teams to ensure seamless processes. Join us to make a measurable difference in delivering quality billing solutions that power our customer experience.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

How You'll Make an Impact

• Analyze billing systems to identify and implement ongoing performance improvements at both user and system levels
• Assist in developing software requirements and document user methods and procedures for Spectrum's billing operations
• Support mass adjustments, reporting, interfaces, security and outage management within Spectrum's billing environment
• Respond to requests through Change Request Management, Issue Management and on-site support to resolve user needs
• Train and assist system users to ensure effective system utilization
• Collaborate with Billing Representatives on backlog processing and process measurement while providing lockbox tape support as needed
• Contribute to project scheduling, workload monitoring and status reporting to maintain project momentum

• Bachelor's degree in Information Technology or equivalent combination of education and experience

• 1-2+ years supporting, testing and documenting various information technology systems

• Analyze and interpret data
• Effective communication with all levels of management
• Ability to manage multiple projects and tasks simultaneously
• Commitment to maintaining confidentiality
• Strong decision-making and problem-solving skills under pressure
• Demonstrated judgment and initiative in accomplishing tasks
• Work independently
• Knowledge of industry requirements supporting cable, data and telephony billing
• In-depth knowledge of systems utilized by the cable or telecommunications industry for billing, customer service and accounting
• Proficiency in Microsoft Access, Word, Excel, PowerPoint and Project
• Read, write, speak and understand English