IT Technical Support Representative III

Sparton is an innovative defense contractor headquartered in DeLeon Springs, Florida, with a rich heritage dating back to 1900. Renowned for our exceptional manufacturing capabilities, we specialize in producing high-quality sonobuoys critical to the United States' undersea warfare arsenal, enhancing national security against current and future adversaries. But we are more than manufacturers; we are problem solvers. Our team of dedicated engineers and skilled professionals' tackles some of the most challenging issues in defense technology. Our expertise includes advanced research systems, maritime solutions, sophisticated sensor technologies and payload delivery capabilities.

Job Summary

The IT Support Specialist III is a senior-level technical resource responsible for providing advanced support, troubleshooting, and operational guidance across the organization's IT Service Desk team. This role serves as an escalation point for

lower-tier technicians, leads complex technical resolutions, contributes to system administration tasks, and liaisons with other technical support groups within the organization. The Specialist III works closely with Systems Administrators, Network

Engineers, Cybersecurity personnel, and business stakeholders to maintain a secure, stable, and efficient technology environment.

Responsibilities and Tasks

• U.S. Citizenship is required.
• Provide support for hardware, software, and user account issues.
• Support user onboarding/offboarding processes.
• Mentor Tier I/II technicians and help develop their technical skills.
• Serve as Tier III escalation for support issues related to:
  • Windows 10/11
  • Mobile device platforms
  • Basic Networking
  • Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint)
  • Entra ID (Azure AD) identities
  • Access issues
  • MFA/PIM
  • Conditional access
• Communicate effectively with users and leadership regarding outages, incidents, and projects.
• Assist in maintaining asset inventory and license tracking.
• Participate in IT projects and system rollouts.
• Provide training, documentation, and end-user guidance.
• Network connectivity, DNS, DHCP, VPN at the user level.
• Troubleshoot complex hardware, software, and system performance issues.
• Perform root-cause analysis and implement long-term corrective actions.
• Assist with patch management, endpoint configuration, and security hardening.
• Manage user lifecycle tasks across AD/Entra, M365, and enterprise applications.
• Contribute to process improvements, standard operating procedures, and documentation.
• Assist in configuration baselines and provisioning workflows.
• Develop scripts (PowerShell preferred) to automate routine tasks.
• Assist in administration of enterprise tools such as:
  • Intune/MEM for device compliance and application deployment
  • Endpoint security (DLP, EDR, etc.)
  • Remote access tools and monitoring platforms
• Maintain compliance with organizational policies (NIST 800-171/172, CMMC, etc.).
• Participate in incident response activities and forensic/triage tasks as needed.
• Remediate vulnerabilities identified by security tools (DLP, EDR, Vulnerability Scanning, etc.).
• Participate in an On-Call Rotation with other members of the Support team.

Education, Experience, Licenses and Certifications

• 5-7+ years of hands-on IT support or IT operations experience.
• Deep technical knowledge of:

• Windows OS, Office apps, M365 admin, and AD/Entra environments
• PC imaging, endpoint management, and patching
• Networking fundamentals (TCP/IP, VLANs, DNS/DHCP)
• Strong PowerShell proficiency.

• Experience with incident management, ITIL, and ticketing systems.

Skills and Abilities

• U.S. Citizenship is required.
• CompTIA Network+
• CompTIA A+
• ITIL v4 Foundations (preferred)
• Good customer service skills.
• Ability to communicate effectively.
• Experience in environments with compliance requirements (HIPAA, PCI, NIST/CMMC).

Travel and Physical Requirements

• Less than 15% travel.
• The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. This job operates in a professional office environment and a manufacturing environment. The employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions in the plant. The noise level in the work environment may be loud.
• While performing the duties of this job, the employee is frequently required to sit, stand, talk, and communicate, use hands/finger, feel, and reach with arms. This position requires the ability to lift, bend or stoop as necessary up to 20lbs.

Benefits Highlights

Healthcare

• Robust medical, dental, vision, & disability coverage.
• Healthcare concierge to help you navigate your benefit selections.
• Virtual health solutions for physical therapy, menopause, and diabetes.
• Company paid Basic Life Insurance. Additional Life & AD&D Insurances are available.
• On-site wellness clinic.

Paid Benefits

• Competitive compensation.
• 401k program to plan for your future with company match 75% up to 8% plus 1% Employer contribution.
• Company Paid Time Off (Vacation and Sick).
• Paid parental leave.
• Adoption assistance.
• Fertility and family building assistance.

Additional Benefits

• Flexible work schedules available based on position:
  • 9/80 schedule providing every other Friday off
  • 5/8s
  • 4/10s
  • 3/12s
• Lifestyle spending account.
• Perks at work.
• Generous employee referral program.
• Tuition reimbursement.
• Voluntary benefits available: longer term care, legal, identity theft, pet Insurance, and many more options

These are highlights of Elbit America benefits. If there is a conflict with these highlights, company policy or benefits plan documents shall govern. Benefits are subject to change.

Equal Opportunity Employer/Veterans/Disabled

Accessibility

Sparton DeLeon Springs, LLC is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email us at Accessibility@Sparton.com

Disclaimer:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. The employer has the right to revise this job description at any time. The job description is not a contract for employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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Client-provided location(s): DeLand, FL

Job ID: Sparton-8a78859f9af128ed019afed5b5190061

Employment Type: OTHER

Posted: 2025-12-10T20:02:42