Manager, Hospitality

MANAGER. HOSPITALITY 

Join SpaceX's dynamic team and lead our hospitality operations to deliver exceptional customer service and high-quality food experiences. As Hospitality Manager, you'll oversee food service across three restaurants, drive innovative customer service strategies, and foster a motivated team that supports our mission of advancing space exploration. This role is perfect for a passionate leader who thrives in fast-paced, high-volume environments and wants to contribute to boosting morale and productivity through top-tier hospitality.

RESPONSIBILITIES:

• Oversee daily hospitality operations across three restaurants, ensuring seamless service, food quality, and consistency in collaboration with the Culinary team.
• Develop and enforce standards for menu accuracy, food safety, and operational efficiency in various service formats.
• Train and motivate a team including 4 supervisors managing up to 30 restaurant employees, focusing on customer service, allergen awareness, nutritional education, and time management.
• Monitor financial activities, such as budgeting, inventory, and payroll, to optimize operations.
• Create and maintain in-person and online training materials, while conducting performance management and talent development.
• Engage directly with customers to uphold service principles and resolve issues, while ensuring workstations remain clean, safe, and compliant with regulations.
• Support new operations by developing procedures from the ground up and leading large team settings.
• Work closely with catering team to execute large scale and VIP events.

BASIC QUALIFICATIONS:

• High school diploma or equivalent.
• 7+ years of leadership experience in hospitality or food service.
• 10+ years of hands-on experience in food handling and kitchen operations.

PREFERRED SKILLS AND EXPERIENCE:

• Culinary degree.
• Have or be able to obtain manager-level food safety certification.
• Advanced knowledge of customer service and safe kitchen operations.
• Experienced with Microsoft Office and Outlook.
• Excellent communication skills, both written and verbal.
• Advanced knowledge of food profession principles and practices.
• Customer service or guest interaction experience.
• Excellent knowledge of Food Service systems, ordering, and inventory.
• Experience in a corporate environment.
• Proficient knowledge of human resources management.
• Must be able to organize work for large groups in various service formats.
• Strong time management skills.
• Experience with batch cooking or high-volume operations.
• Has led groups in large team settings of 10 or more staff members.
• Experience opening new operations and/or creating operational procedures from the ground up.

ADDITIONAL REQUIREMENTS:

• Ability to carry large heavy items, such as dishes in tubs or trays unassisted (up to 25 lbs.).
• Able to stand for long periods of time – up to 8 hours a day.
• Must be able to work all shifts and available for weekends as needed.
• Able to perform frequent bending, stooping, and lifting of objects.
• Flexibility to work all shifts, including weekends and evenings, as needed.

COMPENSATION AND BENEFITS: 

Pay range:       

Manager: $85,000.00 - $105,000.00/per year          

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

Client-provided location(s): El Segundo, CA

Job ID: 8130404002

Employment Type: OTHER

Posted: 2025-08-25T18:33:59