IT Manager
ABOUT SOTHEBY'S
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.
POSITION SUMMARY
The IT Manager (Hong Kong) is responsible for overseeing all IT operations, infrastructure, and service delivery for the Hong Kong office, while also supporting and coordinating technology needs across APAC offices. This role is both hands-on and strategic, covering daily IT support, infrastructure management, cybersecurity enforcement, vendor coordination, and auction/event technology support.
The successful candidate will act as the primary IT contact in Hong Kong and a regional coordinator for APAC, ensuring stable, secure, and compliant IT operations while working closely with global Product & Technology teams.
KEY RESPONSIBILITIES
1. IT Operations & Support
- Provide day-to-day onsite technical support in the Hong Kong office (PC/Mac, mobile devices, printers, network equipment, AV systems).
- Handle onboarding/offboarding workflows, including user provisioning and access management.
- Maintain high availability of local infrastructure such as network equipment, Wi-Fi, cabling, and firewalls.
- Deliver IT and AV support for exhibitions, sale events, and client engagements.
2. Infrastructure & Network Management
- Manage and maintain local network infrastructure, including SD-WAN, VPN, wireless networks, and cloud connectivity.
- Monitor network performance and collaborate with regional/global teams to resolve issues.
- Oversee asset lifecycle management, procurement, and hardware standards across APAC.
3. Cybersecurity & Compliance
- Enforce global cybersecurity policies (endpoint security, MFA, patching, access control).
- Ensure compliance with corporate governance, audit requirements, and risk management frameworks.
- Support regional security initiatives and IT security incident response.
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4. Project Management
- Lead Hong Kong office IT projects and support regional initiatives, including cloud migrations, network upgrades, system rollouts, and office build-outs.
- Coordinate with global engineering teams on architecture updates and standards alignment.
- Manage project timelines, vendor relationships, budgets, and documentation.
5. Auction & Event Technology Support
- Provide hands-on technical support for livestreaming, AV systems, and redundant connectivity during major auctions and events.
- Partner with Global Auction Production teams to ensure high-quality technical delivery.
6. Vendor & MSP Management
- Manage relationships with telecoms, hardware vendors, AV partners, and managed service providers.
- Track SLAs, evaluate vendor performance, and ensure alignment with global procurement standards.
- Identify opportunities for cost optimisation and infrastructure improvements.
7. APAC Coordination
- Support regional offices (e.g., Beijing, Shanghai, Singapore, Tokyo, Taipei, Jakarta) remotely and through occasional travel.
- Align regional IT needs with global standards and share best practices across APAC.
- Provide regional guidance for infrastructure, compliance, and operational issues.
SKILLS / COMPETENCIES / EXPERIENCE REQUIRED:
- 10+ years of experience in IT support, systems administration, or infrastructure management.
- Strong hands-on experience with networking technologies (Meraki, Cisco, Palo Alto preferred).
- Proficiency with Windows, macOS, Active Directory, Azure AD, MDM/endpoint management platforms.
- Strong understanding of cybersecurity fundamentals and enterprise IT governance.
- Proven experience delivering IT projects end-to-end.
- Excellent communication skills and ability to collaborate with global teams.
- Strong ownership, troubleshooting ability, and customer service mindset.
Preferred:
- Experience in luxury retail, art business, or event-heavy environments.
- Familiarity with AV/livestreaming technology and auction/event technical setups.
- Exposure to regional IT challenges across APAC.
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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion