Senior Sales Operations Analyst - (CRM, CPQ/RCA - Deal Desk & Q2C)
2 weeks ago• Hyderabad, India
As a Senior Sales Operations Analyst you will step into a pivotal role at the intersection of technology, data analysis, operations and sales strategy.
Your primary objective is to empower our sales team with the tools, processes, insights, and support they need to excel at every stage of the sales cycle. Your day-to-day activities will revolve around harnessing the power of Salesforce to drive efficiency, transparency, and productivity within our sales organization. This means diving deep into the intricacies of Salesforce's functionalities, from customizing fields and workflows to designing comprehensive reports and dashboards that provide actionable insights into our sales performance.
You'll work closely with sales leadership to understand their objectives, challenges, and pain points, translating these insights into tailored solutions that optimize our sales processes and drive revenue growth.
What you'll do: Sales Strategy & Support
- Serve as the subject matter expert contact for sales-related operational queries across Sales, Marketing, Finance, Legal, and Customer Success.
- Partner with sales leadership to evaluate and improve sales processes, reporting frameworks, and sales performance metrics.
- Review quotes and deals to support sellers in winning high-impact deals that contribute significant revenue to the business, ensuring alignment with strategic goals and profitability targets.
What you'll do: Systems Ownership
- Design, implement, and maintain Salesforce customizations including workflows, validation rules, approval processes, roles, and profiles.
- Manage Salesforce RCA processes, including multi-year quoting, pricing strategies, and Conga template configurations.
- Ensure the health and accuracy of data across CRM and integrated tools.
What you'll do: Reporting & Insights
- Create and maintain Salesforce reports and dashboards to monitor KPIs, forecast bookings, and track campaign performance.
- Provide regular updates to leadership on sales performance and trends, highlighting opportunities for growth or remediation.
What you'll do: Project Leadership
- Lead cross-functional initiatives involving sales process automation, new tool implementation, and system integrations.
- Guide rollout strategies and ensure user adoption through training, documentation, and ongoing support.
Who you are :
- 5+ years of experience in a Sales Operations Analyst or equivalent sales operations role.
- Active Salesforce Administrator Certification or Relevance Experience on Salesforce Admin.
- Proficiency in Salesforce CPQ and Salesforce reporting/dashboard creation.
- Deep understanding of quoting, bookings lifecycle, and sales funnel management.
- Strong knowledge of sales operations best practices, hierarchy structures, and product catalog management.
- Experience working with cross-functional teams and leading process improvement initiatives.
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It'd be outstanding if you also had :
- Salesforce Administrator Certification
- Salesforce Sales Cloud Consultant, CPQ Specialist, or Agentforce Specialist certifications.
- Experience integrating Salesforce with internal tech stacks (e.g., Ironclad, Fullcast, Docusign or BI tools).Working knowledge of lead management systems and marketing-to-sales handoff processes.
- Experience within the DevOps or DevSecOps industry or a SaaS company.
Client-provided location(s): Hyderabad, India
Job ID: 93ab8175-c028-4d4d-94ac-bd9e605cfced
Employment Type: OTHER
Posted: 2026-01-27T14:52:12
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- FSA
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Snacks
- Company Outings
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Founder led