Floor Manager - Soho House Barcelona

Soho House & Co. – Barcelona 

Located in the Gothic Quarter, opposite Port Vell, the House has a private club for our members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our Cecconi's Restaurant.

The Role…

As a Floor Manager at Soho House, your role is to deliver excellent service to create memorable experiences for our members and guests. Your main focus is to lead efficient, friendly service as per our standards. As a team we work to go the extra mile, keeping things simple and showing collaboration, kindness and passion in everything we do.

What we are looking for in a Floor Manager...

• Leading service on the floor and supporting the team to provide warm, friendly and efficient service according to our standard operating procedures.
• Ensuring our full allergy procedure is followed to protect the safety of our members, guests and team.
• Being visible on the floor and touching every table to check in on their experience.
• Getting to know members, remembering their names and building connections.
• Leading by example with consistency, clarity and fairness to drive a productive and happy team. Creating a sense of fun and community within the team.
• Coordinating tasks, delegating responsibilities and working with other departments to ensure efficient service.
• Possessing a strong understanding of our food and drink to monitor quality, make recommendations, pairings and accommodate specific requests.
• Monitoring Mystery Guest / Chilli Reports/ member and guest feedback and addressing areas for improvement.
• Communicating openly across departments and working with the management team to deliver elevated experiences.
• Resolving any complaints and handling all interactions with the highest level of hospitality and professionalism.
• Supporting recruitment and onboarding new starters according to staffing levels/ head counts.
• Conducting coffee chats and performance reviews according to company guidelines, assessing performance levels and development opportunities.
• Ensuring all opening and closing procedures are completed to standard.
• Maintaining an organised and clean working environment, ensuring all hygiene and safety standards are met.
• Wearing the correct dress code and maintaining the highest level of grooming standards. Checking and maintaining uniform and grooming standards of the team.
• Leading motivating and informative daily team briefings in preparation for shift, to include any menu changes, specials and tastings.
• Preparing and monitoring efficient team rotas and reducing unnecessary overtime.
• Supervising, coaching and training on the job.
• Managing yours and the team's Soho Learn attendance to enhance skills, knowledge and passion.
• Following all company policies and procedures in relation to code of conduct, health & safety, security and confidentiality.
• Supporting the wider team as needed on an ad-hoc basis.
• Developing and maintaining positive, productive and professional relationships with the team, treating everyone with kindness and respect.

What's in it for you?

• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.

 

 

Client-provided location(s): Barcelona, Spain

Job ID: 4667921101

Employment Type: OTHER

Posted: 2025-09-04T18:29:40