Floor Manager

 ‘Barcelona Pool House’

 Located on ‘Avinguda Tibidabo’, our third House in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18m outdoor pool, a café, plus two floors of club space with a revolving restaurant concept.

The Role… 

As a Floor Manager at Soho House, your role is to make sure that our members have an amazing experience every time.

You are responsible for maintaining the food and beverage operation in conjunction with the Club Manager and management team. Our Floor Manager primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff.

Main Duties…

• • Partner with Club Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.
  • Implement and lead staff training to educate on product awareness to Soho House food program and drink initiatives through  “Cook House & House Tonic” and “Club School.”.
  • Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.
  • Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable.
  • Ensure your team attend trainings and tastings to develop their product knowledge and skills.
  • Partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns.
  • Action feedback with the team
  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Maintain the highest level of appearance at all times.
  • Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand/walk for long periods of time.
  • Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently.
  • Ensure employee compliance with company standards and policies and external regulations.
  • Ensure you and your team follow our company values: Collaboration, Simplicity, Kindness and Passion.
  • Annual and quarterly financial targets in relations to EBITDA 
  • Member retention targets
  • Members feedback
  • Staff retention targets
  • Mystery Guest report
  • Chilli report
  • Health & Safety audits

What we are looking for...

• Up to 3-5 years’ experience in a busy hospitality venue within a Senior Management capacity
• Innovator and influencer with previous experience managing F&B operations
• Excellent interpersonal skills and ability to build relationships (internal and external)
• Strong attention to details
• Excellent customer service
• Fluent in English, Spanish and Catalan.
• Organised and reliable
• Ability to work and maximize relationships within a diverse team
• Computer literacy within Opera, Micros and Adaco advantageous

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Friends Membership
• Team Meal whilst on Shift Prepared by our Chefs
• 50% Staff Discount on Food & Beverage and up to 50% off Soho Home & Cowshed
• $100 Staff Room Rate (subject to availability)
• Day off on your Birthday (or the week before/after)
• Anniversary Gifts for Key Milestones