Director of Facilities, Safety & Security- The Americas (Based in NY, LA or Miami)

Job Purpose:    

The Director of Facilities, Safety & Security – Americas is a senior leadership role responsible for the strategic oversight, governance, and execution of all facilities operations, life safety, security programs, and preventive maintenance across the Americas region. This role ensures that all properties operate in full compliance with local, state, federal, and environmental regulations while maintaining Soho House’s brand standards, member experience, and operational excellence in a highly maintained environment.

This position provides regional leadership for facilities management, safety and security protocols, fire/life/health safety systems, and long-term asset preservation. The Director serves as the primary strategic partner to Operations, Development, Design, and third-party service providers, ensuring consistency, accountability, and continuous improvement across a diverse portfolio of properties.

The Director will bring deep technical expertise in building systems (HVAC, electrical, plumbing, fire/life/health safety), a strong command of regulatory compliance, and the ability to build scalable programs for preventive maintenance, inspections, and risk mitigation. This role requires both hands-on technical fluency and executive-level leadership, with a strong emphasis on planning, reporting, & cross-functional collaboration.

Main Responsibilities

Facilities & Maintenance Leadership

• Provide regional oversight of all facilities operations, including scheduled and ongoing maintenance, capital repairs, and asset lifecycle planning across the Americas.
• Develop, implement, and continuously refine preventive maintenance programs to ensure reliability, safety, and long-term preservation of all buildings and systems.
• Ensure all properties maintain up-to-date building documentation, including blueprints, permits, inspection records, and maintenance logs.
• Establish standards and best practices for maintenance operations, cleanliness, organization of storage and BOH areas.
• Partner with Development and Design teams to support new openings, renovations, and capital projects, ensuring seamless handoff to operations.

Safety, Compliance & Fire/Life/Health Safety

• Own and oversee all safety programs, regulatory compliance, and risk mitigation strategies across the region.
• Ensure adherence to all applicable federal, state, and local codes, with a specific focus on fire/life/Health safety systems, emergency preparedness, and environmental health standards.
• Lead and standardize routine inspections, audits, and reporting related to Fire/life/Health safety systems, emergency equipment, and building compliance.
• Serve as a key leader in emergency preparedness planning, safety committees, and incident response protocols.
• Direct POC for all Department of Health-related inspections ensuring all properties are 100% compliant with all regulations
• Proactively identify risks and implement corrective actions to protect members, guests, employees, and assets.

Security Oversight

• Develop and manage comprehensive security protocols across all properties, ensuring consistency while adapting to local requirements and risk profiles.
• Partner with internal stakeholders and external security vendors to oversee access control, incident reporting, investigations, and emergency response.
• Ensure all third-party vendors and contractors comply with security, safety, and sign-in procedures.

Vendor & Third-Party Management

• Act as the senior liaison for all third-party facilities, maintenance, and security providers across the Americas.
• Monitor performance against service level agreements; ensuring accountability, quality of service, and cost effectiveness.
• Escalate risks, inconsistencies, or performance gaps to senior leadership with clear recommendations and action plans.
• Ensure vendor compliance with all safety, regulatory, and brand standards.

Strategic Partnership & Communication

• Serve as a strategic business partner to General Managers, Area Leadership, Operations, Culinary, Housekeeping, Front Office, and Events teams.
• Maintain clear, consistent communication on all facilities-related projects, issues, timelines, and milestones.
• Provide regular reporting on compliance, maintenance performance, risk exposure, and capital planning.
• Support budgeting, forecasting, and long-term facilities planning initiatives.

Experience Required:   

• Deep working knowledge of building systems, including HVAC, electrical, plumbing, fire alarm and suppression systems, emergency power, and life safety infrastructure.
• Strong understanding of preventive maintenance planning, asset lifecycle management, and capital repair strategies.
• Ability to assess building conditions, identify risks, and prioritize repairs based on safety, compliance, and operational impact.
• Familiarity with reading, maintaining, and managing architectural and engineering drawings, permits, and inspection documentation
• Expert-level understanding of fire/life/health safety codes, occupational health and safety standards, and local jurisdictional requirements across multiple regions.
• Ability to interpret and apply federal, state/provincial, and local regulations in a multi-site environment
• Ability to design, implement, and oversee security protocols tailored to hospitality environments.
• Comfortable traveling extensively and working on property for extended periods of time.
• Passion for hospitality, service culture, and delivering consistently excellent guest and member experiences
• Working knowledge of Outlook, Excel, Word, InDesign, Adobe software.
• Must have flexible schedule including days shifts, evening shift, holidays, and weekends.
• Ability to multitask and work in a fast-paced environment.
• Ability to understand and follow written and verbal instructions.
• A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.