AV/IT Technician - Soho House Tokyo

Job Role...

Responsible for ensuring all systems and hardware is maintained as per company standards and policies. To assist and support members, guests and colleagues with IT & AV requirements, and liaising with external vendors/suppliers where necessary.

Main Duties...

• To provide end users with first line support on all software and hardware related issues.
• To provide IT support to members, guests or colleagues when requested.
• To manage and monitor the IT infrastructure and network within the site.
• To manage and maintain user access administration on all systems installed within the hotel.
• To research, test and assist with the roll-out of new software, hardware and services according to company IT standards and policies.
• To document standard operating procedures and best practices.
• To provide first line maintenance and troubleshooting of hardware and software.
• To administer and control of the IT inventory.
• To ensure the server room and switch cabinets are kept clean, tidy and secure at all times.
• To ensure the timely installation of the latest security updates and patches
• To ensure operational backups of all systems and maintains a backup and recovery log.
• To assist in the implementation of IT projects.
• To ensure all installations and set ups meet the company’s IT standards and policies.
• To provide out of hours’ support when required.

Experience Required...

• Possess strong technical and trouble-shooting skills
• Fluent in English & Japanese
• Ability to work under pressure
• Team player with good interpersonal skills
• IT qualifications
• Familiar with Opera PMS, Micros / Symphony, Salesforce, Microsoft Office suite / 365
• Knowledge of various AV hardware and software

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

Client-provided location(s): Tokyo, Japan

Job ID: 4747354101

Employment Type: OTHER

Posted: 2026-01-06T18:30:13