Assistant General Manager - Soho House Amsterdam

Who We Are…

Soho House Amsterdam is part of a global community for creative people, offering a welcoming space to work, relax, and connect. Recently awarded a Michelin Key, our House is recognized for its exceptional comfort and design. Join our team and help deliver thoughtful, high-quality experiences for our members and guests.

The role…

At Soho House, the Assistant General Manager (AGM) plays a pivotal role in supporting the General Manager across all operational areas of the property. For this position, the AGM will take on a hybrid leadership focus, overseeing both Rooms departments (Front Office, Housekeeping, Maintenance, and Health Club) and Food & Beverage (Kitchen and Service).

During the first six months, the AGM will place primary emphasis on Rooms operations, ensuring service excellence, operational consistency, and strong departmental leadership. As the role evolves, the AGM will continue to support Rooms while increasingly partnering with F&B leadership to strengthen service standards, operational flow, and guest/member experience across the House.

The AGM acts as an ambassador of the Soho House brand, embodying our ethos and fostering a culture that elevates staff engagement, member satisfaction, and overall profitability. This role requires a strategic business partner who collaborates closely with all departments to deliver seamless experiences through people, service, spaces, food, drink, and amenities.

A successful AGM will work hand‑in‑hand with the General Manager to set goals, drive performance, and implement initiatives that enhance operational excellence and financial results.

Main Duties 

• Leadership & Strategic Partnership

  • Act as a strategic business partner and influential leader, communicating effectively with internal and external stakeholders to deliver an elevated, approachable, and profitable experience across the House.
  • Collaborate closely with the General Manager to assess weekly, daily, and quarterly business performance and translate insights into clear operational goals, with a strong emphasis on Rooms operations during the first six months.
  • Serve as an ambassador of the Soho House ethos, fostering a culture of service excellence, staff engagement, and continuous improvement.

  Primary Focus: Rooms Operations (Front Office, Housekeeping, Maintenance, Health Club)

  • Lead and support all Rooms departments to ensure consistent service standards, operational efficiency, and exceptional member/guest experiences.
  • Drive improvements in cleanliness, maintenance response, room product quality, and overall operational flow.
  • Implement systems, procedures, and training that enhance efficiency, communication, and staff retention within Rooms teams.
  • Partner with Maintenance and Health Club leadership to ensure facilities, wellness areas, and guest‑facing spaces meet Soho House standards.

Secondary Focus: Food & Beverage (Kitchen & Service)

• Support F&B leadership in maintaining service consistency, operational flow, and compliance across Kitchen and Service teams.
• Contribute to menu execution, service training, and guest/member dining experience enhancements.
• Assist in driving F&B profitability through cost awareness, labor planning, and operational improvements.

Operational Execution & Business Performance

• Execute action plans on time and within budget to optimize profit, reduce margins, and elevate the member/guest experience.
• Regularly assess business objectives and identify opportunities for innovation, efficiency, and service enhancement.
• Ensure adherence to Soho House Amsterdam policies, including food safety, allergy procedures, and health & safety standards.
• Partner with Health & Safety leaders to maintain a safe, compliant, and welcoming environment for members, guests, and staff.

Cross‑Functional Collaboration

• Collaborate with Support Office functions—including P&D, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping, and Facilities—to implement effective processes and innovative opportunities.
• Support initiatives that drive sales, staff retention, member engagement, and operational excellence across all departments.
• Work closely with Membership, F&B and Finance leaders to support annual marketing plans and business objectives.

People Leadership & Culture

• Serve as an influential leader and decision‑maker who supports, guides, and develops department heads and their teams.
• Implement policies, procedures, and systems that improve service, retention, and overall experience.
• Foster a culture of accountability, creativity, and hospitality that aligns with Soho House values.

Required Skills/Qualifications

• At least 7-10+ years of experience in managing high-volume operations specific to; Front Office, Rooms, Housekeeping, Maintenance and Reservations
• Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests
• Assist with interviewing all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning
• Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys
• Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable
• Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented

Benefits

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• All Houses Membership
• Market conform salary + 8% holiday allowance 
• Eligible for performance related bonus
• 30% ruling benefit if applicable
• 100% travel cost coverage when living further than 7.5km from the House
• Discounts on F&B, rooms and retail

 

Client-provided location(s): Amsterdam, Netherlands

Job ID: 4699453101

Employment Type: OTHER

Posted: 2026-01-20T18:29:39