Sodexo Live OnCall Service Desk Coordinator at Orange County Convention Center

Job Listing: Service Desk Coordinator

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

• 2022 Forbes Best Employer for Diversity
• 2022 Front Office Sports Best Employers in Sports
• 2022 Disability Equality Index (DEI) Perfect Score

Location: We are seeking an Service Desk Coordinator for the Orange County Convention Center.

Wage: $18.00 per hour

Venue Description: The award-winning Orange County Convention Center, located in the heart of Central Florida and only fifteen minutes from the Orlando International Airport, provides a multitude of event options in two beautiful buildings - the West and North/South.

With new entertainment and accommodation options changing the landscape, this is a time of great transformation for the OCCC and our surrounding Convention Center District. Nearly $1 billion has been infused into the district, creating a renaissance of tremendous growth and reinvestment.

The Center is consistently rated a top-tier convention center with incredible spaces, including the remodeled multipurpose Tangerine Ballroom, the Sunburst room and terrace along with the all-new Honeybell and Hamlin boardrooms.

Principal Function:

Lead the experience! Support the sales team! Shape the success! Step into a role where you are the driving force behind extraordinary exhibitor dining experiences. You'll partner with clients to fulfill catering needs for their booths, assist Catering Sales Managers with exhibit orders, and ensure every detail - from the first call to the final payment - is handled with care and precision. You'll work hand-in-hand with our Banquet Operations, Sales, and Culinary teams, ensuring that every exhibitor feels supported and every event runs flawlessly. This is your chance to step up, lead with passion, and create moments that people will remember long after the event ends.

Essential Responsibilities:

• A passion for providing outstanding customer service.
• Strong computer literacy, including Microsoft Windows and Office applications.
• Excellent communication skills, with the confidence to interact with clients and staff in a professional, friendly manner.
• The ability to stay organized, manage multiple tasks, and adapt quickly to business needs.
• A positive, professional attitude and the ability to thrive in a team-driven environment.
• The flexibility to work seasonal hours, including weekends and holidays based on event schedules.

Qualifications/Skills:

Required:

• High school diploma, some college and/or appropriate combination of education and work experience to support on-the-job effectiveness.
• One year of previous hospitality experience, to include office management principles and procedures.
• Ability to work independently, exercising appropriate skills for effective judgment, creative problem solving and taking initiative.
• Excellent communication skills, with ability to deliver and interpret information across various sources.
• Exceptional ability to provide a high level of customer service.
• Numbers orientation, with ability to accurately compute various mathematical equations.
• Exceptional computer literacy with Microsoft Office Suite software.
• Able to work effectively and safely while subject to busy environments, varying temperatures, and occasional noise.
• Must be able to lift 25 to 50 pounds and move materials as needed for desk setup or breakdown.
• Must wear casual professional attire in alignment with Sodexo Live! grooming guidelines.

Preferred:

• Proven ability to work effectively with all levels of staff and management.
• Ability to promote and participate in team environment concepts.
• Ability to communicate effectively both orally and in writing.
• Initiative in identifying and resolving problems timely and effectively.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

Client-provided location(s): Orlando, FL

Job ID: Sodexo-11E91E1814AC87C536C93DDF91EC95E7

Employment Type: OTHER

Posted: 2025-11-13T18:48:32