Senior Manager, Entegra Client Services Support

Role Overview

Entegra is seeking a Senior Manager Client Success to join their team. This role is responsible for leading strategic engagement for all clients, with a special focus on Rising Independent clients. This role will drive retention, build scalable solutions, and lead client advocacy and recognition efforts. The Senior Manager, Client Success serves as the primary escalation point for client issues, collaborates with internal teams to deliver tailored campaigns, and uses data-driven insights to target focused client groups. The position is critical to Entegra's transformation journey, supporting a proactive, client-centric approach that delivers measurable impact and fosters long-term loyalty and growth.

This is a remote position with candidate residing in Eastern or Central time zone!

What You'll Do

• Design and execute engagement strategies for Independent clients
• Monitor client health and churn indicators proactively
• Build scalable solutions to address common client challenges
• Lead client recognition and advocacy programs & campaigns
• Serve as escalation point for client issues and resolution

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Strategic client relationship management
• Data analysis and interpretation
• Campaign design and execution
• Problem-solving and conflict resolution
• Excellent communication and presentation skills
• Experience with CRM (CEM, Salesforce, Etc) and client engagement platforms
• Experience in procurement, hospitality, foodservice, or related industries
• Advanced proficiency with CRM (CEM), client success, and workflow management platforms
• Demonstrated ability to develop and deliver client-facing campaigns and resources
• Project management or experience leading cross-functional initiatives
• Familiarity with data analysis, reporting, and client segmentation tools
• Proven track record of driving retention and advocacy in a B2B and/or B2C environment
• Experience collaborating with sales, marketing, and distribution teams
• Strong problem-solving skills and ability to adapt in a fast-paced, evolving environment
• Commitment to continuous improvement and innovation in client experience

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 5 years
Minimum Functional Experience - 5 years

Client-provided location(s): Gaithersburg, MD

Job ID: Sodexo-7F2CBCDF92D9A075F9C2A57CC5B6C2BC

Employment Type: OTHER

Posted: 2025-11-08T18:44:24