Senior Manager, Change Management

Role Overview

Entegra is Hiring a Senior Manager Training and Change Management. This hands-on Training & Change Management specialist will be part of our Digital Solutions team and will play an integral role in driving digital transformation initiatives for our proprietary digital and data analytics platform. The role combines instructional design, content creation, video production, and cross-functional collaboration to support product launches, user adoption, and continuous learning. Expertise in Digital Adoption Platforms (DAPs), content authoring, and video/multimedia content editing is essential for delivering top-notch training aligned with our digital transformation goals.

Location: Remote within the United States, supporting East Coast working hours. Candidates must reside within 1½ hours of a major airport and be available for video meetings. Preferred locations include:

• Mid-Atlantic: Atlanta (GA); Maryland; Washington, DC; Virginia.

• Northeast: New York (NY); New Jersey (NJ); Pennsylvania (PA); Delaware (DE).

• Midwest: Chicago (IL); Indianapolis (IN).

• Southeast: Dallas (TX); Irving (TX); San Antonio (TX).

What You'll Do

1. Training Design, Development & Product Release Readiness - 50%

• Design and produce training content (eLearning, microlearning, how-to guides, FAQs) using modern instructional design practices.
• Lead hands-on video production including scripting, recording, editing, and motion graphics for product launches and feature updates.
• Develop product-focused training in collaboration with Product, Marketing, Sales, and Client Success.
• Manage training readiness for product releases; align content with roadmaps, release cycles, and launch plans.
• Build scalable content frameworks supporting AI-powered tools, knowledge bases, and self-service learning.
• Stay current on learning technologies, digital adoption tools, and emerging instructional design trends.
• Conduct needs assessments and ensures content meets user and business requirements.

2. Training Delivery - 20%

• Deliver engaging training in virtual and in-person settings.
• Facilitate workshops and enablement sessions that build practical user skills.
• Apply adult learning principles to create effective, learner-centered experiences.

3. Adoption Strategy & Change Management - 10%

• Translate organizational and client goals into actionable adoption and change strategies.
• Provide training and development support to drive technology adoption and behavior change.
• Partner with product owners and project teams to embed change management into rollout plans.

4. Stakeholder Engagement - 10%

• Support outreach to build awareness and buy-in for training initiatives.
• Maintain relationships with training partners, agencies, and advisory groups.
• Collaborate with Sales and Marketing to develop training that strengthens product positioning and client engagement.

5. Measuring & Improving Effectiveness - 10%

• Use surveys, analytics, and performance metrics to assess training effectiveness.
• Continuously refine content based on feedback, data, and product updates.
• Ensure measurable improvements in readiness, adoption, and learning outcomes.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

Experience & Expertise

• 5+ years of experience in internal and client-facing user training, onboarding, and enablement, preferably in the SaaS software space.
• Experience with Product Release Readiness, roadmap alignment, and AI-supported content design
• Proficiency in Learning Management Systems, eLearning development, and platforms such as Articulate 360, Camtasia, and Adobe Creative Cloud, and Microsoft Teams (Webinars & Live Events).
• Familiarity with agile development methodologies and change management frameworks (e.g., Prosci, ADKAR).

2. Communication & Presentation

• Exceptional verbal, interpersonal, and written communication skills, including presenting, editing, and proofreading.
• Ability to simplify complex technical concepts and facilitate training across diverse audiences.

3. Strategic & Organizational Acumen

• Expertise in internal communications, organization-wide strategies, and aligning training to project goals.
• Proficiency in Microsoft Applications (Word, Excel, PowerPoint, SharePoint, Visio).

4.Innovative & Self-Driven

• Entrepreneurial mindset with proven success in high-paced, ambiguous environments.
• Passion for mastering new systems, applications, and approaches.

5. Attention to Detail & Integrity

• Strong accountability and commitment to delivering high-quality outcomes with precision.
• Understand system data models and business processes to inform training and change management strategies.

6. Stakeholder Management

• Proven ability to build relationships and engage stakeholders to drive adoption and support.

7. Analytical & Adaptive Thinking

• Ability to interpret data visualizations, usage graphs, and adoption dashboards to identify trends and actionable insights
• Ability to evaluate training impact and adapt programs based on learner feedback and insights.
• Must be adaptable and comfortable working in a fast-paced environment with evolving priorities.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minimum Management Experience - 5 years

Minimum Functional Experience - 3 years of organizational change experience.

Client-provided location(s): Silver Spring, MD

Job ID: Sodexo-7E1999A71221E54F2A7618279717B4F9

Employment Type: OTHER

Posted: 2026-02-04T18:51:27