Patient Services Manager 2
Role Overview
Lead with Care. Elevate the Patient Experience at Bellevue Medical Center!
Sodexo is seeking a dedicated and service-driven Hospital Patient Services Manager to join our team at Bellevue Medical Center in New York, NY. Bellevue is a flagship 884-bed facility known for its excellence in patient care and innovation.
This leadership role reports directly to the Client Executive and oversees a team of approximately 75 union employees, playing a key role in supporting Sodexo's mission to deliver exceptional food and nutrition services that enhance the patient experience.
As the Patient Services Manager 2, you will play a vital role in ensuring that every patient receives compassionate, high-quality service during their stay. You will lead and inspire frontline teams, foster collaboration across departments, and help maintain a culture centered on quality, safety, and care excellence.
Why Choose Sodexo?
At Sodexo, we believe that quality of life begins with quality care. Join a global organization that values innovation, collaboration, and compassion-and help us make a meaningful difference in the lives of patients every day.
What You'll Do
- Oversee daily patient food service operations, ensuring timely, accurate, and courteous meal delivery.
- Lead, train, and develop a team of unionized employees focused on service excellence and patient satisfaction.
- Partner with culinary and clinical nutrition teams to uphold high standards of food quality, safety, and regulatory compliance.
- Respond to and resolve patient feedback with professionalism and empathy, driving continuous improvement.
- Monitor service metrics and identify opportunities to enhance patient experience and operational efficiency.
- Ensure adherence to Sodexo policies, hospital standards, and regulatory requirements, including sanitation and safety protocols.
- Support positive labor relations and effective team communication within a union environment.
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What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- Experience in healthcare food service and patient experience management required; union environment experience strongly preferred.
- Demonstrated leadership skills with the ability to motivate, train, and develop large teams.
- Strong interpersonal, communication, and problem-solving skills.
- Ability to thrive in a fast-paced hospital setting with a commitment to service excellence and patient care.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion