Patient Experience Manager 2
Role Overview
Make a Daily Impact in Patient Care at Jamaica Hospital
Sodexo is seeking a Patient Experience Manager 2 to lead patient service operations at Jamaica Hospital in Jamaica, NY. Reporting to the General Manager, this position oversees a team of up to 70 union employees and plays a key role in driving a positive, consistent patient experience.
In this role, you will support daily patient foodservice operations, including tray line oversight, meal ordering, patient rounding, purchasing, inventory control, and staff scheduling. You'll collaborate closely with clinical and client partners to enhance patient satisfaction and support service excellence across the hospital.
We're looking for a hands-on leader with strong communication skills, experience working in a union environment, and a passion for delivering compassionate, high-quality service.
Join Sodexo and help shape a better, more compassionate patient experience at Jamaica Hospital.
What You'll Do
- Lead and develop a large frontline team in a unionized environment
- Support foodservice operations including tray line accuracy & timeliness
- Conduct patient rounding and drive service recovery efforts
- Oversee purchasing, ordering, inventory, and vendor coordination
- Manage scheduling, timekeeping, and labor standards
- Ensure compliance with hospital, safety, and regulatory requirements
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- Experience supervising teams in healthcare, hospitality, or foodservice
- Background working with union employees strongly preferred
- Strong leadership, communication, and problem-solving skills
- Commitment to patient satisfaction and service excellence
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement: Bachelor's degree or equivalent experience
Minimum Functional Experience: 3 years
Want more jobs like this?
Get jobs in Gloversville, NY delivered to your inbox every week.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion