Food Service Manager 2

Role Overview

Lead Patient Dining Excellence at a Premier Academic Medical Center

Sodexo is seeking a passionate and driven Food Service Manager 2 to join our team at Penn State Health - Milton S. Hershey Medical Center (HMC), a prestigious 628-bed academic medical center and the flagship of the Penn State Health System.

HMC is central Pennsylvania's only locally based academic medical center, a Magnet-designated hospital since 2007, and the only medical facility in Pennsylvania accredited as a Level 1 Trauma Center for both children and adults. The campus also includes Penn State Health Children's Hospital, Penn State Cancer Institute, and Penn State College of Medicine.

• Work at a nationally recognized academic medical center
• Be part of an innovative pilot program for patient service development
• Partner with a leadership team focused on inclusion and excellence
• Make a direct impact on the patient experience in a complex healthcare environment

• Oversee daily patient meal service operations across patient care units
• Lead implementation and execution of HealthTouch platform and Experiencia initiatives
• Support bedside ordering model and traditional patient meal delivery systems
• Direct tray line operations serving approximately 300 patient meals per service
• Manage and support a team of approximately 25 frontline employees
• Supervise scheduling, delegation, and daily workflow to meet service standards
• Conduct gold check audits and prepare performance reports
• Establish operating standards and implement continuous quality improvements
• Build strong relationships with hospital leadership and key clinical partners
• Ensure compliance with Sodexo standards, food safety, and regulatory guidelines
• Support inclusion initiatives and foster a collaborative client partnership

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

• Food service management experience in a high-volume environment
• Strong frontline leadership and team development skills
• Ability to manage large patient meal operations with attention to quality and service
• Experience working in a union environment preferred
• Healthcare experience preferred, but not required
• Strong communication and relationship-building skills
• Ability to work a flexible schedule (typically 5:00 a.m. or 7:00 a.m. start)
• Passion for delivering compassionate, patient-focused service