Director of Suites - Tennessee Titans

Job Listing: Director of Suites

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location: We are seeking an experienced Director of Suites for the new Nissan Stadium in Nashville, TN.

Unit Description:

Sodexo Live! is proud to be the hospitality partner for the Tennessee Titans' upcoming new Nissan Stadium, set to open in February 2027 in the heart of Nashville. We are assembling a powerhouse team under a multi-year contract to lead operations beginning Fall 2026 with the first major event set for April 2027. This 60,000-seat enclosed stadium will be a year-round destination for NFL games, college football, concerts, and global events. The stadium will also feature panoramic skyline views, the largest rooftop bar in the U.S., and a 12,000 sq ft community center, making it a landmark for both entertainment and civic engagement.

Job Overview:

The Director of Suites is responsible for overseeing the entire suites department, including all aspects of luxury suite operations and all suites employees. This role provides leadership and oversight to Senior Suites Managers and Suites Managers, ensuring that every suite guest receives a premium experience that exceeds expectations, while maintaining operational excellence and maximizing revenue.

Luxury suites offer exclusive hospitality experiences tailored to high-profile individuals and corporate clients. The Director of Suites leads strategic planning, team development, and execution of services across all suite areas, ensuring seamless coordination and top-tier service delivery.

Essential Responsibilities:

• Lead and oversee all aspects of luxury suite operations across the stadium, ensuring consistent delivery of high-end hospitality experiences.
• Develop and implement strategic plans to enhance suite services, drive revenue growth, and elevate guest satisfaction.
• Provide leadership and mentorship to Senior Suites Managers, Suites Managers, and all suite staff, fostering a culture of excellence, accountability, and continuous improvement.
• Collaborate with culinary, event, and beverage teams to curate customized menus and experiences tailored to each event and suite clientele.
• Oversee staffing strategy, including recruitment, onboarding, training, scheduling, and performance management of suite personnel.

• 4-6 years of experience in food and beverage or hospitality management, with at least 2 years in a leadership role overseeing premium or luxury services in a stadium, arena, or large-scale event venue.
• Demonstrated success in budgeting, forecasting, and revenue optimization within a premium hospitality setting.
• Ability to work under pressure in a fast-paced, high-volume environment, especially during major sporting events or concerts.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strong knowledge of food safety, alcohol service regulations, and compliance standards relevant to stadium environments.

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
• Hours may be extended or irregular to include nights, weekends and holidays.

• Health Savings and Flexible Spending Accounts
• Life and Disability Insurance
• Accident, Critical Illness, and Hospital Indemnity Coverage
• Identity Theft Protection
• Adoption Assistance