Workplace Experience Coordinator

As Siemens Digital Industries Software adapts to a hybrid working model, the Workplace Experience Coordinator will ensure a top-notch experience for employees and visitors at our offices. This role focuses on maintaining high-quality office spaces, organizing engaging events to encourage office attendance and fostering team building and employee engagement. The Workplace Experience Coordinator will build strong relationships with office users and manage office services effectively. Acting as the 'voice and ear' of local users, you'll be key in achieving these objectives at your assigned location(s).

Essential Functions:

• Reports to Regional Operations Manager

• Manages office reception desk, incl. related receptionist tasks (if applicable at local site)

• Plan, communicate, coordinate, and implement global employee engagement program initiatives at local office

o Work with local management or business leadership (including VP if local); and adapt initiatives to local needs

o Measure employee engagement and satisfaction

• Primary office contact - 'voice and ear' of the office

o Point of contact for local and internal support group inquiries

• Track budget, raise shopping carts, submit good receipts, and approve invoices related to facility operations and engagement activities

• Escalate ongoing issues in the office to DI SW EHS&FEP organization

• Participate in quarterly office review meetings to discuss any concerns in quality and service levels

• Manage Vendors/Contractors scope and service level agreements related to operation

• Support and implement local employee Health & Safety program

• Manage service ticket requests

• Support the role-out of new technologies, e.g. Visitor Management System, Audio-Visual Systems and occupancy sensors

• Point of contact for critical events - security, EHS, fire, power, or related

• Coordinate maintenance work with SRE (planned and reactive maintenance; electrical, plumbing, coffee machines etc.)

• Coordinate renovations and updates of buildings and grounds

• Maintain asset register of Facilities inventory

• Maintain key inventory

• Access Control Admin depending on site system

• Arrange courier dispatches and deliveries

• Maintain conference rooms setup and clean up after meetings/events

• Monitor cleanliness and safety of the building, escalating as needed

• Support business with PO creation

Skills and Abilities:

• Requires a positive, professional approach and the ability to perform tasks with minimal direction and guidance

• Self-motivated and a willingness to help

• Customer focused mindset - demonstration of excellent customer service skills that are proactive, convenient and personalized.

• Conflict resolution, negotiation, interpersonal and customer interfacing skills required

• Proficient with Microsoft applications (Outlook, Teams, Excel, PowerPoint etc.)

• Strong written and verbal English communication skills

• Ability to establish sense of community with employees

• Well organized, with ability to plan, multitask, monitor, follow up and report