Process Operator
Yesterday• Laplace, LA
Louisiana, United States of America
Job Family Group:
Production and Manufacturing Downstream
Worker Type:
Regular
Posting Start Date:
October 24, 2025
Business unit:
Downstream and Renewables
Experience Level:
Experienced Professionals
Job Description:
What's the role
The Shell Norco site is in the process of hiring experienced operators for the 1st quarter of 2026.
The Process Operator is responsible for monitoring, controlling, and conducting activities that pertain to unit operation and equipment maintenance. The Process Operator is expected to recognize and take corrective action when necessary to ensure that all unit conditions and operations are in compliance with Shell Norco safety, environmental, and operating policies and procedures.
What you'll be doing
Typical duties and responsibilities of field and console operators include, but are not limited to the following requirements:
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- Ensuring strict compliance with Norco safety policies and procedures, taking immediate corrective action in the event a potential issue or unsafe behavior is observed
- Ensuring that operations are conducted with environmental stewardship in mind and within permitted limits
- Ensuring proper shift turnover by providing effective written and oral communications to the relieving shift which covers routine and nonroutine issues encountered, unit operating conditions, etc.
- Performing thorough rounds using both sensory and electronic monitoring tools, and accurately recording, trending, escalating, and correcting observed conditions where abnormalities are found
- Maintaining good communications with other team members and with other facility teams (Utilities, Logistics, etc.)
- Working together with all team members in a professional manner and actively assuming personal accountability for meeting Shell Norco standards of continuous personal and professional development
- Performing required preventative maintenance, assisting in troubleshooting potential issues, and giving assistance to others when unit problems occur
- Permitting safe work for other personnel in a quality manner and according to all Norco safety policies and procedures
- Preparing equipment in a safe and quality manner for maintenance according to site policies
- Properly using personal computers and mobile devices for meeting daily performance expectations and accessing plant and unit information and procedures
- Participating in training and responding to emergency situations as required
- Ensuring that workstations and the work location are clean and free of hazards through proper housekeeping
- Actively participating in the development and performance of assigned group tasks and meetings
- Communicating with engineers, maintenance technicians, and other team members to assist in identifying and resolving abnormal situations, routine maintenance issues, and/or extended planned and scheduled maintenance activities
- Properly catching samples from the unit, running samples in unit labs, and monitoring product specifications
- Console operators will be responsible for trending process variables and adjusting unit conditions for optimization, understanding complex control systems, monitoring product specifications, and responding to alarms according to the Ensure Safe Production guidelines
- Other responsibilities as assigned
What we need from you
- Must have legal authorization to work in the US on a full-time basis now and in the future without requiring sponsorship
- Must be at least 18 years of age
- Must have a minimum of a high school diploma
- Must possess and maintain a current, valid license to operate a motor vehicle in the United States
- Must currently hold or be able to qualify to receive a Transportation Worker Identification Credential (TWIC) card
Note: Information regarding TWIC qualification standards may be found at https://www.tsa.gov/for-industry/twic - Must be able to read, speak, and communicate effectively to understand processes and communicate with colleagues and customers
- Demonstrate competency in using a process computer interface to manipulate and control an operating process unit is preferred
- Minimum of three (3) years of current experience in the last 5 years as a Process/Production Operator in a catalyst, petrochemical, refining work environment or relevant military experience
- Formal education and/or training related to production operations, or a related skill area is preferred
- Associate of Applied Science degree in Process Technology is beneficial but not a requirement
- Emergency Response and/or Firefighting training, experience, and/or certification is preferred
- Willingness to take and achieve satisfactory results on Shell's pre-employment testing
- Willingness to support the company's drug-free work environment, including random drug screenings. As part of the pre-employment selection process, candidates are required to submit to and receive satisfactory results from a pre-employment medical screening, background check, and drug tests including hair and oral fluids
- The company emphasizes safety in all phases of its business. With proper training, you must be willing and able to lift 40 lbs. with or without reasonable accommodation and able to use safe lifting techniques with the use of heavy equipment
- Be willing and able, with or without reasonable accommodations, to work at heights; climb ladders and stairs; walk on high elevation grating; work in inclement weather; work around loud industrial equipment; work in compact and confined spaces; and work outdoors
- Be willing and able to work a rotating shift work schedule
- Be willing and able to work overtime (voluntary and forced), holidays, nights, and weekends
- Demonstrates curiosity and seeks to understand the purpose of their work and processes rather than simply executing a task
- Willingness to be on call and meet call-out standards to respond to site responsibilities and emergencies
- Willingness to support and comply with Shell's safety policies and safe working practices
- Willingness to work in an environment that requires the daily use of computers
- Willingness to support and comply with Shell's teamwork environment
- Willingness to support and comply with the company's harassment-free work environment policy
- Willingness to support and comply with the company's diversity and inclusion work practices
- Willingness to train and respond to emergencies as part of the Emergency Response Team with or without accommodation for a minimum of 3 years upon hire
Please note that there is an Online Assessment which is required for this position. To be considered, you must complete the assessment and receive a passing score, even if you have taken previous assessments. Please review your Workday tasks, directions and instructions to ensure you complete the required test within the provided timeframe
The starting pay for process operator is based on the union contract and is currently at $40.93/hr.
For regular full-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.
Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell's US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html.
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.
- Progress as a person as we work on the energy transition together
- Continuously grow the transferable skills you need to get ahead
- Work at the forefront of technology, trends, and practices
- Collaborate with experienced colleagues with unique expertise
- Achieve your balance in a values-led culture that encourages you to be the best version of yourself
- Perform at your best with a competitive starting salary - our pay and benefits packages are considered to be among the best in the world
- Take advantage of paid parental leave, including for non-birthing parents
- Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
- Gain access to a wide range of training and development programs
We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
Shell in The United States
Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.
We operate in all 50 states, from our Deep-Water platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US.
We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. - Pennzoil® - made from natural gas.
We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come.
DISCLAIMER:
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. ("Shell") to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.
Client-provided location(s): Laplace, LA
Job ID: Shell-R191238
Employment Type: OTHER
Posted: 2025-10-24T19:14:52
Perks and Benefits
Health and Wellness
- Health Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
- Remote Work Opportunities
Office Life and Perks
- Snacks
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
Professional Development
- Internship Program
- Promote From Within
- Mentor Program
- Leadership Training Program
- Professional Coaching
- Tuition Reimbursement
- Access to Online Courses
Diversity and Inclusion