Air Operations Supervisor - Facilities

Louisiana, United States of America

Job Family Group:
Aircraft

Worker Type:
Regular

Posting Start Date:
February 16, 2026

Business Unit:
Upstream

Experience Level:
Experienced Professionals

Job Description:

What's the role

Shell is seeking an Air Operations Supervisor - Facilities to join its team in New Orleans. The position reports directly to the Head of Aircraft Services - Americas.

Shell Aircraft professionals are embedded across many areas of the Business and regularly engage with stakeholders who often operate outside the Shell Aircraft organization. As business partners, Shell Aircraft professionals assigned to Aircraft Business Delivery work to influence stakeholder decisions, optimize resources, and ultimately preserve and/or create value for Shell all while delivering air transport operations at a level of risk that is as low as reasonably practicable (ALARP).

This position provides Air Operations Supervisor support and manages air transport facility exposure and services for Shell business units operating in the Americas. Air transport facilities include helidecks, heliports, airfields, airports, and any other location where aircraft operations may occur.

The incumbent will be accountable for the management, control, and improvement of aviation facility operations and emergency response. The role involves providing expertise and assurance and delivering on Air Transport safety and cost performance targets, while functioning as the Air Operations Supervisor (AOS) for Air Transport facility activities across the Americas.

This position will assist the responsible business units in the development, preparation, negotiation, and implementation of harmonized aviation facility contracts and strategies (both initially and upon renewal) to ensure high standards of safety and efficiency at a competitive cost.

The role is accountable for Air Transport facility assurance, aviation emergency response, safety, and other responsibilities as directed by the Head of Aircraft Services - Americas to include, but not limited to, the following:

Health, Safety, Security, & Environment (HSSE)

• Apply and implement the Americas-Air Transport Safety Case, ensuring that it is adhered to for all major contracts and activities
• Participate in safety assessments, incident reporting and investigations, and incident risk assessment matrix (RAM) assignments
• Ensure safety and compliance assessment findings are responded to and tracked to closure in a timely manner
• Conduct facility (helidecks, heliports, airfields, airports) audits and inspections in accordance with the Shell Group standards
• Demonstrate safe work practices, actively participate in safety meetings as required, and advise relevant personnel of any non-conforming processes, procedures, practices and conditions
• Develop, negotiate, and promulgate aviation facility safe practices based on National Aviation Authority (NAA) regulations and the Shell Group standards
• Support Shell's commitment to safety by complying with programs regarding health, safety, security, and the protection of the environment
• Support the Head of Aircraft Services - Americas with specialist advice and technical expertise to facilitate the development, adoption, and effective implementation of Aviation Safety Management Systems (SMS) and tools appropriate to the Air Transport activities undertaken across the Americas, meeting the requirements of the Shell Performance Framework and the Shell Group Requirements for Aircraft Operations (SGRAO). This includes, but is not limited to, the following:
  
  • Facilitate the development and continuous improvement of Aviation SMS tools and processes including the Americas-Air Transport Safety Case, model bowties, assessment questionnaires, and improved reporting on aircraft operator, facility, and business unit assessment findings and the required closing actions
  • Address the requirements within the Americas-Air Transport Team for data management tools, dashboards, and the provision of high-quality data driven information to support the team's goals and overall management of air transport risk to ALARP

• Manage the delivery of the Americas-Air Transport Safety Case, its associated bowties (or equivalent), and integrate it with the annual Air Transport safety plan locally by providing the framework to ensure a robust safety culture exists within all Air Transport operations that are supported
• Provide assurance that Air Transport operations are being carried out in compliance with NAA standards, the Shell Performance Framework and the SGRAO
• Maintain competency using Radar, Sonar, or similar equivalent software applications to document Assurance activities and track audit and assessment findings and corrective actions to closure
• Develop, submit, and provide understanding for any existing and/or proposed Shell Performance Framework Exceptions and SGRAO Variations related to Air Transport exposure
• Effectively engage with internal and external staff to ensure Air Transport activities are aligned with Shell's strategy

• Provide a rapid and sustained aviation response capability to support critical Emergency Response requirements in support of assigned business units
• Lead and direct the delivery of air transport resources during Emergency Response activities as assigned
• Provide Air Transport facility subject matter expertise for the Air Operations Branch
• Assist with the planning and coordination of search and rescue (SAR)/medical evacuation (MEDEVAC) capabilities that are adequate and available to meet Shell Air Transport response requirements and needs in the execution of SAR/MEDEVAC missions

• Manage both strategic and tactical aviation facility contracts as the Contract Holder where appropriate and interface with air operators / vendors to ensure contractual compliance
• Provide leadership, guidance, and ensure facility compliance with Shell standards and conduct regular facility-related engagements and performance assessments
• Direct and facilitate the development of metrics, scorecards, and performance reporting of Air Transport facility related Key Performance Indicators (KPIs)
• Develop clear and concise communications and presentations for aviation-related operational and financial results
• Provide management reports on trend analysis, comparisons, and progress on continuous improvements

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
• Must be a licensed pilot or aircraft engineer. Military-equivalent credentials will be considered
• Must hold US Federal Aviation Administration (FAA) Part 107 certification or equivalent
• At least 15 years of experience in the aviation industry, and have held leadership positions within an oil industry company, aircraft operating company, or equivalent military organization
• At least 10 years of experience teaching and training helideck team members in aircraft handling, helideck operations, and helideck safety procedures
• Aviation maintenance experience required with at least an awareness of aircraft maintenance practices including the management of scheduled and unscheduled maintenance, maintenance quality assurance principles, and serviceability and dispatch requirements
• Supply chain/logistics experience required with at least an awareness of the principles of supply chain/logistics, and at a minimum, an awareness of time-distance considerations, aviation logistical support requirements, and hazardous material by air handling
• Project management experience required with at least an understanding of project management techniques, budgeting, and scheduling
• User level competence with Radar, Sonar, or similar aviation SMS, audit, reporting tools or software suites
• Strong public speaking/briefing skills required. Must be able to communicate effectively with senior management, external bodies, and all level of employees within the direct organization
• Excellent technical writing skills required. Must be able to clearly communicate policies and procedures and develop technical specifications
• Physically able to work in an offshore environment, achieve and maintain a Helicopter Underwater Escape Training certification, and conduct personnel transfer offshore by personnel hoisting device, and other devices

• Graduate of a civilian or military accident investigation course
• Graduate of a civilian or military aviation safety course or equivalent Safety Management System (SMS) course
• Graduate of a civilian or military maintenance, maintenance management, or maintenance quality assurance course
• Graduate of a civilian or military aviation facility or helideck auditor's course

• Progress as a person as we work on the energy transition together
• Continuously grow the transferable skills you need to get ahead
• Work at the forefront of technology, trends, and practices
• Collaborate with experienced colleagues with unique expertise
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself
• Benefit from flexible working hours, and the possibility of remote/mobile working
• Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents
• Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
• Grow as you progress through diverse career opportunities in national and international teams
• Gain access to a wide range of training and development programs