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Share Local Media

Technical Account Manager

3+ months agoNew York, NY

The Role

We’re looking for a Technical Account Manager to join our quickly growing Poplar team (programmatic mail platform). This talented individual will work with the team interfacing directly with clients to provide integration and technical support, focus on creative translation and creative strategy and work on longer term product-related projects to improve the platform. Areas you will cover include product/development work, client communication, marketing strategy and workflows, partner integrations, and data analysis projects.

Responsibilities:

  • Manage and prioritize the efficient resolution of technical issues raised by clients and internal teams.
  • Develop out-of-the-box technical recommendations to make use of Poplar’s unique personalization capabilities utilizing available data.
  • Provide creative translation services to clients (HTML/CSS), as well as strategic creative design ideas.
  • Onboard new clients with demos of the platform and answer any setup or technical questions.
  • Support clients in segment creation, multivariate testing, and lift analysis.
  • Track platform performance (quantitative & qualitative), including technical issues, and provide roadmap recommendations for testing and optimizing the platform towards client needs.
  • Help clients integrate their marketing platform to pass segments into our platform, usually via a UI or Webhook.

No day at Share Local Media will be the same but a typical day could include the following activities:

  • Working on an integration with a 3rd party CRM platform.
  • Converting a client’s creative from PDF to a dynamic HTML version.
  • Responding to client questions on platform functionality or best practices.
  • Running a platform demo via Google hangout for a client.
  • Walking a partner through the technical integration with our platform.
  • Analyzing client campaign performance and writing up report and strategy changes for clients.

Qualifications

  • Basic knowledge of HTML/CSS, REST APIs & JSON.
  • Basic knowledge of Adobe Illustrator, InDesign and Photoshop.
  • Passion for marketing, design, customer acquisition, and brand.
  • Strong sense of urgency and great time management skills.
  • Strong analytical, organizational, and communication skills (oral and written).
  • The ability to work independently and manage relationships.

Bonus Technical Skills

  • SQL
  • Javascript
  • Experience setting up segments in common BI tools (e.g. Looker, Tableau)
  • Experience with email or push retargeting automations via Hubspot, Zapier, Iterable and/or other marketing automation platforms

What we offer

  • Full-time role based in our NYC office
  • Growth opportunities
  • Flexible vacation policy
  • Robust benefits package
  • A fun culture including: team events, happy hours, and trips
  • The opportunity to work with a group of passionate, humble, and kind team members

About us

Share Local Media, or SLM, is a rapidly growing startup reimagining the world of offline marketing for tech and e-commerce companies. We started as e-commerce marketers ourselves, and launched SLM with a goal of turning direct mail into a high-performing, scalable channel for a digitally native client set. To do so, we’ve taken an inputs-based approach to the space, and re-engineered the channel from the ground up to make it easier to test, faster to execute, more measurable, and ultimately, more effective for e-commerce and tech clients of all types.

So what does SLM actually do? We’re a full-service direct mail agency, media program operator, and technology platform, serving some of your favorite e-commerce and tech brands (think Casper, Lyft, Grubhub, etc.). We live and breathe direct response marketing, and strive to delight clients with high-performing campaigns built around fast, data-driven client service, and premium, unique branding.

What are we like at SLM? We’re passionate, humble, and kind. We value data-driven thinking, speed, persistence, creativity, and teamwork. We love helping clients grow and scale through a tactile medium that has long-term brand value. And finally, we get excited about transforming an old-school channel into something new through data, product, technology, and a service-driven mentality.

Share our excitement? Great - we’d love to hear from you!

If you’re looking to be part of something new that is transforming an industry, this is the role for you. You will be empowered to think like an entrepreneur by coming up with new ideas, testing them, implementing them, and then scaling them quickly.

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Employment Type: Other