Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Front Desk Agent - Recepción

3+ months ago Bogota, Colombia

Hotel Staff for Bogota, Colombia

Who we are

Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet''s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

Responsibilities

  • Responsible for communicating the different Tours & Travel products and services during the check in process
  • Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-)
  • Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education)
  • Responsible for recording Tours & travel sales in systems
  • Responsible with supporting guests in case of any question/concern needed regarding an T&T product
  • Manage receptionists tasks on the night shift
  • Process all guest check-ins and early check outs
  • Review receptionists'' reports
  • Obtain clean and organized reception
  • Accounting reports as required
  • Ensure to complete the logbook
  • Check all the Complete Registration Cards to make sure to have all the Id''s and personal information of our arrival guests
  • Perform adjustments and corrections and rectify all PMS problems that occur during night shift
  • Verify that all registered guests have the payment applied correctly in the PMS
  • Prepare of End of day procedure
  • Make sure that all the arrivals for the following day are already assigned
  • Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day
  • Check all accounts of guests who check out the next day
  • Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift
  • Ensure standards of customer service
  • Ensure the good conditions of reception equipment
  • Must be able to perform the full night audit if needed
  • Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen
  • Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety

Requirements (language, years of experience, area of experience, specific knowledge)

  • 8 months minimum of experience in reception
  • Team management
  • Bilingual
  • Knowledge of PMS system
  • Tourism /Hotel management background

What can you expect

  • No dress code
  • Pet-friendly (as long as your pet is friendly)
  • Multiple online training opportunities
  • Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
  • Huge Selina experience discounts on your stay, food & fun for you and your friends & family
  • Have your birthday off
  • Extra country-specific benefits; we can tell you more during the application process.

Selina Candelaria - Cl. 11 #3 - 43

Want more jobs like this?

Get Entertainment and Travel Services jobs in Bogota, Colombia delivered to your inbox every week.

Job alert subscription
Client-provided location(s): Bogota, Colombia
Job ID: Selina-opqhjfw9
Employment Type: OTHER
Posted: 2024-09-23T01:26:22

Perks and Benefits

  • Health and Wellness

    • Parental Benefits

      • Work Flexibility

        • Office Life and Perks

          • Vacation and Time Off

            • Financial and Retirement

              • Professional Development

                • Diversity and Inclusion