Front Desk Agent - Recepción
3+ months ago• Bogota, Colombia
Hotel Staff for Bogota, Colombia
Who we are
Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet''s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.
Responsibilities
- Responsible for communicating the different Tours & Travel products and services during the check in process
- Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-)
- Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education)
- Responsible for recording Tours & travel sales in systems
- Responsible with supporting guests in case of any question/concern needed regarding an T&T product
- Manage receptionists tasks on the night shift
- Process all guest check-ins and early check outs
- Review receptionists'' reports
- Obtain clean and organized reception
- Accounting reports as required
- Ensure to complete the logbook
- Check all the Complete Registration Cards to make sure to have all the Id''s and personal information of our arrival guests
- Perform adjustments and corrections and rectify all PMS problems that occur during night shift
- Verify that all registered guests have the payment applied correctly in the PMS
- Prepare of End of day procedure
- Make sure that all the arrivals for the following day are already assigned
- Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day
- Check all accounts of guests who check out the next day
- Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift
- Ensure standards of customer service
- Ensure the good conditions of reception equipment
- Must be able to perform the full night audit if needed
- Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
Requirements (language, years of experience, area of experience, specific knowledge)
- 8 months minimum of experience in reception
- Team management
- Bilingual
- Knowledge of PMS system
- Tourism /Hotel management background
What can you expect
- No dress code
- Pet-friendly (as long as your pet is friendly)
- Multiple online training opportunities
- Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
- Huge Selina experience discounts on your stay, food & fun for you and your friends & family
- Have your birthday off
- Extra country-specific benefits; we can tell you more during the application process.
Selina Candelaria - Cl. 11 #3 - 43
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Client-provided location(s): Bogota, Colombia
Job ID: Selina-opqhjfw9
Employment Type: OTHER
Posted: 2024-09-23T01:26:22
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion