Web Product Experience Lead

Web Product Experience Lead

Location: Sydney preferred (Hybrid), however we are open to applications from other locations across Australia

At Schneider Electric, we're looking for a Web Product Experience Lead to help shape the future of our digital customer experience across multiple brands and business units.

Reporting to the Head of Digital Customer Relationships, you'll lead a team of five and play a critical role in translating marketing strategy into scalable digital capabilities. You'll drive the evolution of our web platforms, digital experiences, and AI-enabled capabilities, ensuring they deliver measurable business outcomes, stronger customer experiences, and improved marketing performance.

This is an opportunity for a strategic and hands-on leader who can challenge traditional thinking, navigate complexity, and bring people together to deliver meaningful change.

Key Responsibilities

• Own and prioritise the web and digital roadmap across multiple brands, balancing transformation initiatives with business-as-usual delivery.
• Translate marketing strategy into scalable digital capabilities that support customer acquisition, engagement, conversion, and retention.
• Lead the delivery and optimisation of web experiences, digital platforms, and customer journeys.
• Drive continuous improvement in digital performance through KPI management and data-driven decision-making.
• Provide functional leadership for web and digital delivery, embedding agile ways of working and continuous improvement.
• Partner with marketing, sales, customer experience, IT, data, and operational teams to identify opportunities and deliver impactful solutions.
• Work closely with global development teams, engineers, architects, and external partners to design and deliver digital experiences.
• Manage dependencies across web platforms, martech solutions, AI-enabled capabilities, analytics, governance, and operational processes.
• Create alignment and accountability across stakeholders to ensure successful delivery of strategic priorities.
• Champion innovation and bring a future-focused perspective to customer experience, digital channels, and AI.

• Bachelor's degree in Marketing, Commerce, Communications, Digital Media, or a related discipline.
• Proven experience translating marketing strategy into measurable business outcomes through digital capabilities.
• Strong experience working within web, martech, or complex digital customer experience environments.
• Experience leading digital transformation, customer experience, or web-based initiatives.
• Experience working in agile environments and leading cross-functional delivery teams.
• Strong understanding of digital customer experience, service design, and AI-enabled experiences.
• Experience managing governance, operational readiness, risk, and compliance requirements.
• Outstanding stakeholder management, communication, and influencing skills.
• Ability to navigate ambiguity, challenge established ways of working, and drive organisational change.

• Experience as a Product Owner or in a similar digital delivery leadership role.
• Experience delivering CMS upgrades, migrations, or modernisation programs.
• Experience working within large, complex enterprise environments.