Technical Resource Manager

Position Summary

This role is based in Laredo Texas.

The On-Site Technical Resource is the daily technical presence supporting Schneider Electric's Energy Manager and the TAMIU Campus Operations team. This hands-on role helps maintain safe, reliable, efficient operation of campus HVAC, hydronic, electrical, irrigation, and building automation systems. The resource serves as a first responder for mechanical and controls issues, performs practical troubleshooting and basic repairs, coordinates specialty contractors, documents work, and supports continuous optimization of the central utility plant and connected campus facilities.
Primary Responsibilities

• Serve as Schneider Electric's day-to-day on-site technical contact for equipment, controls, comfort, and facility-system issues.
• Respond to service requests and alarms; investigate symptoms, identify likely root causes, stabilize conditions when appropriate, and coordinate resolution through the correct internal or external resource.
• Operate and troubleshoot campus HVAC systems, including chillers, cooling towers, boilers, pumps, air-handling equipment, make-up air units, exhaust systems, VFDs, and chilled-water and heating-hot-water distribution.
• Monitor, navigate, and support operation of campus building automation systems, including Siemens, Trane, JCI, and Schneider Electric EcoStruxure Building Operation as deployed.
• Check field devices and controls, including sensors, actuators, valves, dampers, controllers, relays, safeties, and communication components; verify correct operation after service or replacement.
• Perform basic HVAC and controls maintenance and minor repairs using hand tools, a multimeter, and other appropriate test equipment within training, authorization, and safety requirements.
• Assist with installation, replacement, checkout, recommissioning, and documentation of controls devices and related equipment.
• Support commissioning and functional verification of control sequences, schedules, setpoints, alarms, and equipment operation.
• Help maintain efficient central plant operation, including equipment staging, scheduling, demand-management activities, and implementation of approved operating strategies.
• Use available analytics and monitoring platforms, including Building Advisor, Resource Advisor, power monitoring, and work-order or asset-management tools, to identify faults, prioritize work, and document outcomes.
• Coordinate planned maintenance, repairs, service interruptions, contractor access, inspections, and equipment replacement activities with TAMIU personnel and the Schneider Electric team.
• Provide technical oversight and field coordination for mechanical and controls subcontractors, confirming work scope, site readiness, progress, and operational turnover.
• Maintain timely records of service calls, findings, actions, parts, contractor activity, equipment status, and unresolved risks; provide concise updates to affected stakeholders.
• Support the Energy Manager with performance reviews, trend analysis, energy-saving opportunities, Key Operating Savings Strategies, and recurring client reporting.
• Participate in emergency response and periodic after-hours phone or on-site support when campus operations require escalation.
• Assist with technical training for TAMIU personnel and Schneider Electric team members, and contribute to operating procedures and site documentation.
• Maintain a visible, professional presence on campus and build productive relationships with facility staff, administrators, building representatives, vendors, and contractors.

• Safety first: follow TAMIU and Schneider Electric safety, environmental, lockout/tagout, and access requirements.
• Campus continuity: prioritize issues affecting life safety, power, central plant reliability, occupied-space comfort, research, instruction, and critical operations.
• Root-cause resolution: move beyond temporary resets by documenting causes, corrective actions, and follow-up needs.
• Energy and operational efficiency: identify unnecessary overrides, poor sequencing, simultaneous heating and cooling, scheduling issues, and avoidable plant loading.
• Communication: keep the Energy Manager and designated TAMIU contacts informed of status, impacts, recovery actions, and expected next steps.
• Ownership: track issues through closure, including work assigned to contractors or other support teams.

• Five or more years of relevant experience in commercial or institutional HVAC, central plant operations, building automation, controls service, energy services, or an equivalent combination of education and experience.
• Demonstrated ability to troubleshoot mechanical and BAS issues in occupied facilities.
• Working knowledge of water-cooled chiller plants, hydronic systems, air-handling systems, pumps, VFDs, and HVAC control sequences.
• Ability to read equipment documentation, control drawings, points lists, sequences of operation, wiring diagrams, and service reports.
• Competence using common hand tools, electrical test equipment, laptops, and mobile work-order tools.
• Proficiency with Microsoft Word, Excel, Outlook, Teams, and PowerPoint.
• Strong written and verbal communication skills with the ability to explain technical issues to both technical and non-technical stakeholders.
• Valid driver's license and ability to travel locally as required for parts, vendor, or campus-support needs.
• Ability to work independently, organize competing priorities, and collaborate effectively with a multi-disciplinary team.

• Experience with Siemens, Trane Tracer, Johnson Controls, or Schneider Electric EcoStruxure Building Operation platforms.
• Experience in higher education, healthcare, government, or another multi-building campus environment.
• Experience with fault detection and diagnostics, utility analytics, power monitoring, asset management, or computerized maintenance management systems.
• HVAC, electrical, BAS, refrigeration, or energy-management certifications or licenses relevant to the work.
• Experience coordinating mechanical, electrical, controls, or specialty contractors.

• Integrity and safety awareness
• Initiative and ownership
• Sound technical judgment
• Root-cause problem solving
• Decisiveness under pressure
• Attention to detail
• Customer service and relationship management
• Clear documentation and communication
• Teamwork and adaptability
• Continuous improvement mindset

• On-site at TAMIU Monday through Friday each week, except approved holidays, vacation, or other authorized leave.
• Position may require approximately 45 to 50 hours in a typical work week, with periodic phone or on-site support outside normal hours based on operational need.
• Ability to walk a large campus; climb stairs and ladders; access mechanical rooms, rooftops, and equipment areas; work around heat, noise, and active machinery; and safely lift and carry tools or components customary for the role.
• Ability to use required personal protective equipment and comply with site-specific safety and security procedures.
• Reasonable accommodations may be made for qualified individuals to perform the essential functions of the position.

• Timely response, clear communication, and reliable closure of service requests and escalated issues.
• Improved equipment availability, comfort performance, BAS integrity, and central plant efficiency.
• Reduction of recurring faults, unnecessary overrides, preventable service calls, and avoidable downtime.
• Accurate work-order, asset, maintenance, and issue-resolution documentation.
• Effective coordination of contractors and planned service interruptions with minimal campus disruption.
• Consistent support of contractual obligations, approved operating strategies, and continuous-improvement goals.

• High-visibility role where your work directly impacts customer success and business outcomes
• Opportunity to lead diverse, global teams and grow your project leadership expertise
• Collaborative culture that supports continuous learning and professional development
• Exposure to a wide range of Capex and Opex projects, expanding your technical and strategic skill set