Technical Account Manager - Senior Professional
Technical Account Manager - Geospatial (GIS) Utilities Professional Services
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Schneider Electric Geospatial (GIS) Utilities Professional Services has an outstanding opportunity for a motivated individual to assume the role of Technical Account Manager (TAM) in the US office (Fort Collins, CO) or remote from home.
As a key member of the Enterprise GIS Professional Services group within the Geospatial (GIS) - Utilities vertical, the Technical Account Manager will own the success of some of our most strategic clients.
As our clients' trusted advisor, you will help them develop upgrade strategies, ensure resolution of their technical support cases, stay engaged with (and oversee) their ongoing projects, become familiar with their personnel/ organization /environment /workflow/ processes / configuration, attend conference calls, conduct workshops, coordinate DBA activities, facilitate developer activities/support, produce and send reports, conduct onsite visits, and ensure that the client is successful and a reference account with a high NPS (Net Promoter Score).
The TAM is responsible for managing, coordinating and ensuring the high quality and timely delivery of support services for Custom and Extended Support & Maintenance (ESM) clients. The TAM will work directly with ESM clients' named contacts to facilitate services and case management needs.
What will you do?
• Ensure the high quality and responsive delivery of all committed ESM services to your assigned accounts
• Be familiar with your assigned clients' architecture, infrastructure and business goals
• Work closely with Support Engineers, Developers, Program Managers, Implementation Specialists, Project Managers and Account Executives
• Responsible for the overall coordination with the client regarding the ESM Program. This may include communication with the client on the status of open issues, software updates and upgrade procedures.
• Responsible for testing and diagnosis of issues reported by ESM clients. This may include examination and debugging of custom code developed by Schneider Electric.
• Work independently with Support Engineers on open issues to determine circumstances under which issue occurred and testing of fixes until resolved
• Maintain a schedule of planned and active ESM Program tasks for each client
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• Work with System Administrators, DBA Team and individual project team members to establish appropriate environments for each client where an ESM Program agreement is in place
• Coordinate with Extended Maintenance Manager and other Technical Account Managers regarding the support needs of individual clients
• Keep open issues up to date
• Interface with Account Executives for lead generation and opportunity identification
• Interface with Support Services, Product Management, and R&D to provide client feedback/insight on product issues, needs and requests
• Produce internal reports for management per various KPIs
What qualifications will make you successful?
- BA in computer science, engineering, geography, business, management or related discipline.
- 3+ years of experience as software project manager or technical account manager in a professional services environment for large, key, strategic accounts
- 3+ years' experience implementing, configuring and documenting enterprise ArcGIS or ArcFM implementations with custom extensions, interfaces, and integrations for electric, gas, water, wastewater or fiber/telecommunications utilities in the U.S.
- 3+ years' experience with commercial RDBMS such as Oracle and SQL Server required
Internal - 3+ years experience as a client facing consultant, advisor, project manager, technical account manager, representative, or support engineer
- 1+ year experience leading developers in defect resolution, enhancement requests, or small development projects
- Solid understanding of software development methodologies
- Familiarity with .NET and C# development standards, environments, practices and processes.
- Ability to instill confidence, gain trust, look at requests for new/different work as opportunities, embrace client requirements and be passionate about finding solutions to meet and exceed client expectations\
- A selfless attitude of servant leadership and a passion for making our clients successful
- Ability to develop lasting relationships with clients and partners
- A focus on teamwork, and making your teammates successful
- Strong foundation in technical writing.
- Strong, proven skills in organization, coordination, time management, prioritization, presentation and communication.
- Experience in business development and solution selling desired.
- Proficiency with: Microsoft Office Suite of tools / applications; nice to have: EBSuite, JIRA or other case ticketing system, Jive Software, SAP travel/expense, Vision
- Excellent interpersonal, written, and oral communication skills and an ability to multitask.
- Travel: 20%-50%
Our Core Values
- Deliver tangible business value with our technology and services that makes our users' work lives easier
- Build lasting relationships with our clients and partners
- Build an organization where our people grow
- Make this a great place to work
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation , youth education initiatives, and military leave benefits.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
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You must submit an online application to be considered for any position with us. This position will be posted until filled.
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