Tech Partner

Role Overview

The Tech Partner is responsible for providing in-person, deskside IT support across multiple Schneider Electric facilities. This role combines traditional office technology support with on-site shop-floor technology support within nearby manufacturing and distribution centers. The Tech Partner will work two days per week at Headquarters and three days per week across three additional plant/distribution sites within commuting distance. This role requires regular travel to the designated locations and the ability to support both office users and shop-floor operational technology.

Primary Responsibilities

General Deskside & Office Technology Support

• Create, receive, monitor, maintain, and resolve work tickets.
• Image, configure, deploy, and support computers, monitors, and mobile devices.
• Maintain an on-site presence at designated days/locations to support end users.
• Install and support software in accordance with Schneider Electric standards and compliance requirements.
• Perform proactive and on-demand health checks on IT systems including printers, copiers, scanners, fax machines, and conference room equipment.
• Provide end-user training on office automation equipment as needed.
• Conduct IT elements of new-hire onboarding (asset setup, usage guidance, security/usage policy reminders, etc.).
• Troubleshoot and manage hardware and software platforms.
• Manage secure password processes for all assigned systems and assets.
• Support access to corporate networks (wired/wireless/VPN) and enterprise applications.
• Coordinate task execution with Service Desk, infrastructure teams, and other IT support groups.
• Manage onsite IT inventory, including receiving, organizing, cleaning, and replenishing stock.
• Participate in regional or site-specific projects as assigned by the manager.
• Perform "hands and feet" support for infrastructure and operational teams as needed.

• Act as the primary technology support contact for assigned days at each site.
• Support shop-floor hardware and software used in manufacturing and logistics operations (e.g., industrial PCs, label printers, handheld scanners, kiosks, terminals, thin clients).
• Troubleshoot connectivity and device issues that impact production, quality, or logistics workflows.
• Collaborate with OT, manufacturing engineering, and site operations personnel to address technology issues on the shop floor.
• Ensure adherence to safety protocols when working in production areas.
• Perform routine health checks on shop-floor devices and station configurations.
• Assist in deployments, upgrades, or relocations of technology equipment in plant/DC environments.

• Tech Partners at the same site or across sites share and monitor ticket queues for Onsite Support US L2 / NAM L2 / CA L2 / MX L2 / Legacy queues.
• Tickets must always contain updated statuses and worklog entries.
• Serve as backup for other Tech Partners and communicate clearly regarding planned/unplanned absences and coverage needs.
• Share equal responsibility for IT asset management at supported locations.
• Maintain equal ADM permissions required for local support and work with infrastructure/operational teams as needed.
• Maintain physical access to MDF/IDF rooms, conference rooms, storage areas, and other necessary spaces.
• Collaborate respectfully and professionally with other Tech Partners to troubleshoot and resolve issues before escalating externally.
• Demonstrate professionalism and customer service excellence in all user interactions.

• Experience providing in-person deskside support in a corporate or enterprise environment
• Proficiency with imaging, setting up, and supporting computers, monitors, mobile devices, and peripherals
• Ability to support software installations and ensure compliance with corporate standards
• Experience performing health checks and maintenance on general office IT equipment
• Familiarity with troubleshooting hardware and software in both office and light industrial/manufacturing environments
• Foundational understanding of networking concepts (e.g., connectivity, ports, firewalls) with ability to troubleshoot issues impacting production systems
• Experience with device support on manufacturing shop floors (industrial PCs, scanners, printers, etc.) preferred
• Familiarity with user access and identity-related support (account provisioning, permissions, access troubleshooting)
• Ability to manage IT inventory and coordinate work with broader IT support teams
• Strong communication skills and professionalism when supporting users across varying environments and roles
• Demonstrated ability to work independently, research solutions, and troubleshoot without heavy direction
• Comfortable working hands-on in a production environment, including moving equipment, running cabling, and supporting systems on the shop floor
• Ability to operate as a broad IT generalist across hardware, software, and basic infrastructure rather than in a narrowly specialized role