Tech Partner

We are looking for a rock star Tech Partner to join our team in our Tlaxcala Plant. In this role you will be responsible for a wide array of support services. Expert level training/mentoring will be provided by Schneider Electric to ensure that you are successful in the role.

• Work with an intelligent and diverse workforce
• Be a contributor to global energy efficiency and sustainability
• Work with and learn about cutting edge technologies every day
• Feel energized and have a great sense of accomplishment supporting your co -workers

What do you get to do in this position?

• Create, Receive, Monitor, Maintain and Resolve work tickets
• Imaging, Setup and Support of computer(s), monitor(s), mobile device(s)
• Maintain on-site presence at designated service locations to support end users
• Software installation and support in accordance with Schneider standards
• Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment
• Training end users on how to operate office automation equipment as requested
• Hardware platform troubleshooting and management
• Software platform troubleshooting and management
• Perform secure password management for all provided passwords
• Support access to corporate network/wireless and applications (both on network as well as over VPN)
• Coordinate execution of tasks with guidance from Service Desk representatives
• Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking
• Other duties as assigned

What will make you successful:

• Bachelors degree in Computer Science or related fields
• English Intermediate - Advanced
• Being able to work on site.
• You have 1 - 3 years of technical support experience, previous deskside technician support experience desired
• Office 365 experience desired
• ITIL and ITSM experience desired
• 1 - 3 years of experience in implementing, troubleshooting and supporting end user technologies & services, preference given to experience in medium to large sized environments
• 1 - 3 years of MS Windows desktop or laptop OS administration, configuration and troubleshooting experience
• Experience with Microsoft SCCM desired
• Mobile Device Management experience with supporting and managing mobile devices, configuring mobile policies and deploying mobile applications.
• Working knowledge of key technologies including Enterprise Mobility, Collaboration, Messaging, Video Conference and Unified communication desired
• Working knowledge of LAN and WiFi technologies desired
• Working knowledge of Active Directory
• Confident, upbeat and re-assuring attitude with ability to communicate and interact with workplace professionals, including Executive level personnel, as needed
• Thirst for knowledge and willing to learn and grow every day
• Proactive and personal interest in support your co -workers
• Proud of delivering world class service and helping others stay productive
• Love challenges and solving complex problems

What's in it for you:

• Opportunity to build a strong foundation in IT support and service management
• Supportive team environment focused on learning and growth
• Clear path for skill development and career advancement
• Exposure to diverse technologies and business applications
• Engaging work environment with direct impact on business operations

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Chiautempan, Mexico

Job ID: Schneider_Electric-https://careers.se.com/jobs/116555?lang=en-us

Employment Type: FULL_TIME

Posted: 2026-05-06T18:57:24