Strategic Analyst/PMO

PMO/Strategic Analyst

Reports to: Services Strategy Lead

Location: Shanghai or Beijing

Overview

This role is responsible for driving some of the ONE Service Strategy Program over the next 2-3 years, orchestrating strategy governance, performance frameworks, and progress tracking across strategic accelerators and transformative enablers. The PMO / Strategy Analyst partners with Service leadership and cross-functional stakeholders to diagnose status quo, define objectives and growth levers, and standardize project management practices that ensure disciplined execution and measurable outcomes.

Key Responsibilities

• Diagnostics & Insights: conduct analyses on market, customer, operational and financial data to identify gaps and opportunities with regards to the strategic priority areas for Services (business accelerators & enablers); identify key growth levers and translate them into prioritized transformation programs and projects.

• Business Planning: co-create business plans for each strategic priority area together with SMEs of the Global Service domain which are feeding into Operating Plans of market (OPS/Zone) and strategic plans of Division.

• Program & Project Portfolio Management: ensure that for each identified strategic program scope definition, milestone planning, risk/issue management, and benefits tracking are established; ensure disciplined execution, milestone adherence, and risk mitigation across all strategic programs.

• Strategy Governance: define and continuously safeguard roles & responsibilities, decision rights, and manage steering cadence (monthly / quarterly).

• Performance Framework: define KPIs, OKRs, baselines, targets, and measurement methods; ensure data integrity and timeliness.

• Progress Tracking & Reporting: maintain KPI dashboard; produce monthly status reports with achievements, variances, and recovery actions.

• Stakeholder Engagement: Provide ongoing business partnering to all Services Functions to align plans, resolve issues, and unblock execution; drive change management & communications with regards to the Service Strategy Program

• Program & Project Management Standards & Support: develop templates, playbooks, and reporting standards; coach project owners and workstream leads.

• Compliance & Quality: enforce documentation standards, audit readiness, and continuous improvement in Program & Project Management practices.

• Tooling: administer project portfolio tools and analytics dashboards; improve automation and visualization for decision-making.

Main interactions

• Services Leadership (Service Commercial/Offer and Technology Office/Operations & Execution), local & regional Service and Strategy teams, Division Strategy Teams, Marketing, Program/Project Owners, Workstream Leads

Key Success Factors

• A single, aligned ONE Service Strategy Program with clear ownership and delivery of roadmap strategic initiatives to achieve Service ambitions.

• Reliable KPI dashboard and timely monthly status reporting enabling fact-based decisions.

• Strong portfolio discipline: prioritized initiatives, on-time milestones, and realized benefits.

• Effective business partnering resulting in aligned Operating Plans in Zones & Regions as well as Division Strategy Plans.

• Adoption of Program & Project Management standards & toolkits across all transformation programs.

Performance Management (KPIs)

• Strategy Program KPI attainment (e.g., revenue growth, margin improvement, NPS, productivity).

• Portfolio delivery metrics: milestone adherence %, cycle-time, benefits realization vs. plan.

• Governance effectiveness: % of forums held on schedule; closure rate of actions/RISKS/ISSUES.

• Data quality & timeliness: on-time reporting %, reconciliation accuracy.

• Stakeholder alignment: satisfaction scores; adoption of standards across functions.