Software Technical Support Engineer - Sydney

• Come and join a truly global organisation and enjoy a new career challenge
• Utilise your proven Application Support experience
• Macquarie Park location, close to public transport + hybrid working

About Us



Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency.

The Opportunity

Our team is responsible for supporting customers in the "Industrial Automation" business in our Pacific Zone of Australia and New Zealand.

Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the Software Technical Support Engineer is tasked with ensuring continued smooth operations for our customers, troubleshooting and diagnosing faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.

The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer's end to end experience with Schneider Electric.

Key responsibilities:

• Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers
• Accurate and timely documentation of activities and findings in case management system
• Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team
• Collaboration with colleagues in other support centers and departments
• Focus on customer experience, contributing a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
• Learning every day and actively contributing to the team and our customers

About You

To see success in this role, you will be able to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.

Your personal drivers, professional confidence and desire to work for a values-based organisation with leading edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understanding of software and automation hardware communications and setup.

Key skills and experience:

• Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous
• Ability to demonstrate understanding of windows operating system, networking concepts and security
• Knowledge of general windows operating system tools and commands that help with diagnosing and troubleshooting software
• Working knowledge and understanding or experience with integrating hardware and software
• Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily

Our Recruitment Process

1. Apply online

2. Initial phone conversation

3. In-person panel interview

Apply now! Help us build the future of automation - together.

Benefits of Working for Schneider Electric

The list is long but importantly we offer a competitive salary package, access to our employee share plan and salary continuance insurance. Beyond this we have a truly flexible work environment with opportunities to work remotely, on-site at customer locations or in our SMART Macquarie Park office facility, including an on-site gym, FREE parking and EV charging facilities.

Additionally, we offer all our employees a chance to build your career within our global organisation. With our game changing 'Career Hub' you have the opportunity to; work on global projects, explore future roles or establish a mentorship to grow your skills. The opportunities are at your fingertips.

• Flex@Work - a proactive, supportive and inclusive approach to flexible work options
• FREE access to Coursera - online University to support your ongoing development
• Fitness Passport - focus on your health and wellbeing
• Share program with the option to participate and receive discounts and contributions
• Annual Leave purchasing options to ensure you have flexibility in your downtime
• Discounts at major vendors such as; Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemes
• Ongoing training and development on an expanding portfolio of Schneider products
• Join the World's Most Sustainable Company and known as a market leader
• Named as one of Glassdoor's Best Places to Work 2026
• Be part of an organisation that lives it's Values through Care and Inclusion

#LI-JM7

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): West Pennant, Australia

Job ID: Schneider_Electric-https://careers.se.com/jobs/97435?lang=en-us

Employment Type: FULL_TIME

Posted: 2026-05-13T19:07:39