Software Support Engineer (ADMS)

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all-our colleagues, customers, partners, and the communities and societies we serve .

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital .

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role

Schneider Electric Digital Grid Solutions provide real-time systems that help utilities run their electricity networks safely and efficiently. These include solutions like ADMS, GIS, DERMS, and other grid technologies.

We are looking for a Software Support Engineer (SPOC) to join our APAC Support team in Malaysia.

In this role, you will act as the Single Point of Contact (SPOC) for assigned customers. This means you are the main person customers go to for support. You will coordinate issues, manage communication, and make sure everything runs smoothly from start to end.

What will you do ?

• Be the main point of contact for your customers, building strong relationships and trust.
• Run regular meetings (monthly, weekly, and as needed) to keep everyone aligned and informed.
• Take ownership of tickets and incidents from start to finish, ensuring timely resolution.
• Keep customers updated on critical issues and help prevent escalations.
• Step in during major incidents and coordinate the right teams to fix issues quickly.
• Prepare and present monthly reports and updates with clear insights.
• Coordinate releases, patches, and deployments with internal teams and customers.
• Support and guide system changes and enhancements, helping customers understand impact.
• Manage user access and coordination across regional and global teams.
• Oversee hardware maintenance, ensuring systems remain stable and reliable.
• Help manage the financial health of support & maintenance contracts, including tracking and optimization.
• Work closely with and manage third-party vendors to ensure quality delivery.
• Join onsite visits when needed to support customers and strengthen relationships.
• Take part in the 24x7 on-call rotation and contribute to continuous improvement of support services.

What are the key skills & qualifications we are looking for ?

• Experience with Digital Grid solutions such as ADMS, GIS, or DERMS is a plus.
• Strong customer handling and communication skills.
• Good organization and time management.
• Able to handle critical issues in a calm and structured way.
• A proactive mindset with strong problem-solving skills.
• Able to work well with different teams across regions.
• Willing to travel occasionally within APAC if required.

What qualifications will make you successful ?

• Strong critical thinking to navigate ambiguous situations and make sound technical decisions
• Ability to set priorities independently and guide other professionals when needed
• Excellent conflict management skills to handle challenging customer interactions with composure
• Collaborative mindset to work effectively across development and support teams

What success looks like ?

• You become a trusted contact for your customers.
• Issues are handled quickly and SLA targets are met consistently.
• Communication is clear, simple, and timely.
• You help improve processes and make support more efficient over time.

What's in it for me ?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Hybrid work arrangement (New Ways of Working)
• ...and more!

Bring your technical expertise to a team that values innovation and customer excellence - apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page .

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Kuala Lumpur, Malaysia

Job ID: Schneider_Electric-124863

Employment Type: FULL_TIME

Posted: 2026-07-01T19:10:15