Services Operations Manager
Role Overview
Lead Field Services operations with a focus on:
• Ensuring team safety
• Executing jobs on customer sites to meet quality, budget, and time standards
• Deploying corporate strategy effectively
• Enhancing accuracy, efficiency, and effectiveness of service delivery
• Driving customer satisfaction
• Accelerating sales, backlog management, and profitability
• Managing Operations teams
• Facilitating the transition to a digital business model
Essential Responsibilities
Safety & Cybersecurity
• Lead by example in applying safety and cybersecurity standards.
• Ensure Field Service Representatives (FSRs) are certified and equipped with appropriate PPE before site visits.
• Ensure FSR Managers conduct at least one safety audit per FSR annually.
• Ensure all team members are trained in cybersecurity and use compliant devices.
Business Performance
• Plan and execute jobs to optimize profitability while maintaining safety, quality, and customer service.
• Manage backlog health and forecast accuracy in alignment with resource utilization and skill sets.
• Establish governance for technical assurance and delivery assessment.
• Drive profitable growth through the Annual Operation Productivity Plan (AO2P), including workforce planning.
• Ensure invoicing for additional customer-requested work.
• Promote the FSR Lead Generation program.
• Implement a lean and agile operations structure.
• Control operating costs effectively.
• Develop and strengthen key customer relationships.
• Improve first-time fix rates (FTFR).
• Foster strategic account loyalty.
People
• Attract, recruit, onboard, develop, motivate, retain, and manage a high-performing Operations team.
• Control voluntary attrition.
• Build a future talent pipeline by scouting and nurturing a diverse pool of Services talent.
• Align team skills and behaviors with evolving business needs and market conditions.
Organization
• Model collaboration across Services functions, business units, and the Global Services Execution Team.
• Promote the elimination of silos.
• Deploy the operating model effectively.
• Drive a lean and agile organizational structure.
Main Interactions
FSVP, Sales, Customers, Back Office Coordinators, FSRs & Subcontractors, Quality, Health & Safety, Finance, and the Global Services Execution Team.
What qualifications will make you successful for this role?
• Degree in Engineering and/or Business, or equivalent experience.
• Minimum of 8 years of leadership experience.
• Strong customer orientation and people management skills.
• Experience in Service Delivery
• At least some knowledge and/or experience in energy management (Power Systems and/or Secure Power).
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• Visionary leadership with excellent communication and teamwork abilities.
• Extensive business acumen and results-driven mindset.
• Confidence and decisiveness with accountability.
• Exceptional relationship-building skills and ability to engage with executive leaders and customers.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
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36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion