Services Key Account Lead

We are looking for Services Key Account Lead to make an impact! At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.

Mission:

• The Services Key Account Lead is responsible for driving profitable services business growth and strengthening strategic customer relationships within assigned key accounts. This role serves as the primary services business leader to orchestrate cross functional teams to deliver measurable business outcomes, customer success, and
  long-term partnership value aligned with customer business priorities with the company's services portfolio.
• Lead a virtual team of Services and Cross Functional Team Members to deliver strong Services sales and operation performance for the Key Account

• Develop and execute multi-year services account plans aligned with customer business objectives and growth ambitions.
• Build deep understanding of customers' business strategies, operational
  challenges, and transformation initiatives.
• Establish and maintain trusted relationships with C-level executives, business leaders, and key decision makers.
• Position the company as a strategic partner for business transformation,
  operational excellence, and lifecycle optimization.

• Own services revenue, orders, profitability, and growth targets for assigned strategic accounts.
• Identify, qualify, and convert new services opportunities across the customer lifecycle.
• Expand adoption of global and local service offers, including EcoConsult, EcoFit, EcoCare services.
• Increase account penetration and wallet share through proactive business development activities

• Translate customer needs into value-based service solutions that deliver
  measurable business outcomes.
• Lead value-selling discussions and develop compelling business cases for customers.
• Drive customer success initiatives that improve operational performance,
  productivity, sustainability, and asset reliability.
• Ensure customers realize the expected value from implemented service solutions.

• Serve as the senior services representative for strategic customer engagements.
• Conduct regular executive business reviews to align priorities, monitor
  performance, and identify growth opportunities.
• Strengthen customer satisfaction, loyalty, and long-term retention.
• Manage escalations and support resolution of critical customer challenges when required.

• Coordinate sales, service delivery, solution architects, offer management, and business unit teams to execute account strategies.
• Lead virtual account teams to ensure alignment on growth priorities and customer objectives.
• Facilitate collaboration between local, regional, and global stakeholders.
• Drive accountability for account performance and customer outcomes.

• Bachelor in Business Management, Electrical Engineering or equivalent
• Must be Result-Oriented with Strong Business Acumen
• Ability to effectively interface with Senior Management, as well as, a proven track record of developing and maintaining strong internal and external relationships.
• Experience in working with Global and/or Regional Stakeholders in Managing Business Priorities
• At least 5 years of relevant Sales and Operational experience
• Ability to achieve results through Strategic and Consultative approach
• Good understanding of Services Process
• Strong Analytics Skills & Microsoft excel skills

• Lead a dynamic team in a role where your impact on growth is visible and valued
• Career development opportunities including leadership training and mentorship
• Supportive, innovative culture that puts customers and collaboration first
• Flexible work arrangements designed to help you thrive professionally and personally